Zuly Gonzalez
Tampa,FL
Summary
Detail-oriented Guest Services Manager with extensive experience in property operations. Skilled in coordinating cleaning schedules, inspecting properties, and resolving guest inquiries to enhance satisfaction. Successfully maintained organized booking systems and managed financial transactions, contributing to efficient operations.
Overview
1
1
Language
10
10
years of professional experience
Work History
Air bnb Host
Clean4Travels
Tampa, Florida
2021.09 - 2026.05
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Prepared listings with accurate photos, amenities, and house instructions.
- Managed guest check-in messages for Clean4Travels vacation rentals.
- Resolved guest questions through prompt phone and message support.
- Handled guest concerns with calm, professional communication.
- Resolved customer service issues quickly and professionally when they arose.
- Inspected units for cleanliness, supplies, and arrival readiness.
- Reported maintenance issues to property owners and service vendors.
- Developed strategies to maximize profits from short-term rentals.
Customer Service Cashier
Tampa Convention Center
Tampa, Florida
2016.07 - 2020.08
- Processed cash, card, and mobile payments at Tampa Convention Center guest service counters.
- Balanced cash drawers and reconciled receipts during Tampa Convention Center shift closings.
- Issued tickets and handled will-call requests for Tampa Convention Center events.
- Assisted guests with directions, event information, and service questions throughout venue operations.
Education
Continental Academy
Miami , FLSkills
- Listing management
- Guest messaging
- Booking calendar
- Turnover management
- Property inspection
- Customer communication
- Attention to detail
- Problem solving
- Conflict resolution
Languages
Spanish
Professional
Timeline
Air bnb Host
Clean4Travels
2021.09 - 2026.05
Customer Service Cashier
Tampa Convention Center
2016.07 - 2020.08
Continental Academy