Kimberly Dorsey
Aubrey,TX
Summary
Knowledgeable claims adjusting with solid background in catastrophe insurance adjustments. Successfully handled numerous complex claims, ensuring fair and accurate settlement for policyholders. Demonstrated expertise in damage assessment and policy interpretation, combined with strong communication and negotiation skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Catastrophe Insurance Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
08.2021 - 11.2024
- Innovated solutions for challenges faced in adjusting claims during natural disasters or other catastrophe events through creative problem-solving skills.
- Maximized accuracy in damage estimates by utilizing advanced software tools for assessing costs and repair timelines.
- Surpassed department goals for closed claims within target timeframes due to efficient management of workload priorities during peak catastrophe seasons.
- Increased customer satisfaction ratings by providing empathetic support to policyholders during times of crisis, ensuring timely resolution of claims.
Sr. Insurance Sales Advisor
Liberty Mutual
Plano, TX
08.2015 - 08.2021
- Handled high volume of inbound calls from prospective customers during peak periods while maintaining excellent attention to detail and professional rapport.
- Exceeded sales targets consistently by employing effective sales strategies and leveraging industry knowledge to close deals.
- Consistently followed up with prospective clients in a timely manner, converting leads into successful sales transactions more frequently than the average advisor within the company.
- Advised clients on policy renewals or changes in coverage based on life events such as marriage, birth of a child, or home purchase.
- Conducted thorough policy reviews for existing clients, identifying opportunities for upselling additional products or adjusting coverage levels as needed.
- Mentored new hires by providing guidance and support during their onboarding process, helping them achieve success early in their careers as insurance sales advisors.
- Assisted peers with complex cases or difficult customers, sharing expertise and contributing to a collaborative work environment.
- Built strong relationships with clients through regular communication and exceptional customer service, resulting in increased retention rates.
Education
No Degree - Civil Engineering
Southern University And A&M College
Baton Rouge, LASkills
- Estimating costs
- Insurance regulations
- Highly motivated
- Advanced oral and written communication skills
- Casualty and property loss
- Property adjusting
- Claims negotiation
- Settlement management
- Fact finding
- Claims investigations
- Customer Service
- Reliability
- Conflict Resolution
Certification
- Adjuster License /SF Auto Cert, SF Property Cert/USAA Cert. Adjuster License in (TX, FL, OK, SC, GA, MI, LA) More to be added.
- HAAG Certified Roof Inspector-Residential and Commercial Roofs (HCI-R/C) – Haag Education LLC, crucial for adjusters assessing roofing damage.
- Xactimate Certification Levels 1-2 – Xactware Solutions Inc., important software certification for property claim adjusters.
Languages
English
Native or Bilingual
Timeline
Catastrophe Insurance Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
08.2021 - 11.2024
Sr. Insurance Sales Advisor
Liberty Mutual
08.2015 - 08.2021
No Degree - Civil Engineering
Southern University And A&M College