Kimberly Hutto
Beaumont,TX
Summary
Adept at conflict resolution and customer education, I leveraged my problem-solving abilities and Microsoft Office Suite expertise at Continuum Global Solutions to enhance customer satisfaction and streamline operations. My proactive approach and dedication to quality control significantly improved client relations, positioning me as a key contributor to operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
Dallas, TX
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Epic
- People Safe
- Aviva
- Five 9
- Handled customer inquiries and suggestions courteously and professionally.
- High call value
- Insurance processing
- Submitting insurance
- Medicine refills
- Insurance verification
- Dealing with patients
- Dealing with insurance agents
- Making appointments
Office Manager
Pucci Chateau
Port Arthur, TX
04.2021 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Inventory Specialist
RGIS Inventory
Dallas, TX
04.2020 - 10.2021
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Bar Manager
Texas Rose Saloon
Beaumont Tx
03.2018 - 09.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Diploma -
Hardin Jefferson High School
Sour Lake, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Microsoft Excel
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Call Center Operations
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Order Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- De-Escalation Techniques
- Technical Support
- Quality Control
- Clerical Support
- Live chat support
- Filing
- Dispute Resolution
- Customer Education
- Multi-line phone talent
- Store maintenance
- Recordkeeping strengths
- Account Management
- Reading Comprehension
- Spreadsheets
- Conflict Mediation
- Staff education and training
- Document Control
Timeline
Customer Service Representative
Continuum Global Solutions
09.2023 - Current
Office Manager
Pucci Chateau
04.2021 - 10.2023
Inventory Specialist
RGIS Inventory
04.2020 - 10.2021
Bar Manager
Texas Rose Saloon
03.2018 - 09.2021
Diploma -
Hardin Jefferson High School