Kimberly Dunlap
Forest Ranch,CA
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric dental/oral surgery offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Lead Patient Care Coordinator
Mark Womack, DDS
Chico, CA
03.2014 - Current
- Schedule new patient consultations as well as surgeries. Make sure daily financial goals are meet. Verify insurance coverage.
- Collect surgery and consultation fee's.
- Act as main point of contact for patients and the doctor. Maintain high levels of communication.
- Answer multiple phone lines in a very busy environment.
- Produce monthly financial reports which include, income statements, balance sheets and cash flow statements for presentation to the doctor.
- Uphold confidentiality requirements and regulatory compliance guidelines.
Office Manager/Lead RDA
David Saad, DDS
Chico, CA
02.2010 - 03.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assisted the doctor in 4 and 6 handed dentistry. Assisted the doctor in hospital dentistry at Enloe Medical Center.
Lead RDA
Michelle Borg, DDS
Chico, CA
01.2006 - 02.2010
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
RDA
Robert Ryan, DDS
Chico, CA
05.2004 - 01.2006
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared comprehensive radiological images, allowing the doctor to spot cavities, tooth decay and areas needing treatment.
Education
High School Diploma -
Pleasant Valley High School
Chico, CA06.2001
General Education -
Butte College
Chico, CALicense in Registered Dental Assisting - Registered Dental Assistant
Butte County Regional Occupational Program
Chico, CA08.2002
Skills
- Detailed Oriented
- Effectively manage day to day operations of dental office
- Administrative Support
- Extensive experience in insurance verification and billing
- Operational Records Maintenance
- Authorization Procedures
- Quality Patient Care
- Balancing Daily Deposits
- Accounts Receivable and Accounts Payable
- Referral Verification
- Obtained ALS/PALS Certification
- Obtained OMSA License
- Obtained RDA License
Timeline
Lead Patient Care Coordinator
Mark Womack, DDS
03.2014 - Current
Office Manager/Lead RDA
David Saad, DDS
02.2010 - 03.2014
Lead RDA
Michelle Borg, DDS
01.2006 - 02.2010
RDA
Robert Ryan, DDS
05.2004 - 01.2006
High School Diploma -
Pleasant Valley High School
General Education -
Butte College
License in Registered Dental Assisting - Registered Dental Assistant
Butte County Regional Occupational Program
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