Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruthann Thomas

Covington,GA

Summary

Seeking a fulltime position in healthcare setting Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with 15 years of healthcare experience. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Tailorcare
10.2023 - Current
  • Delivered excellent patient experiences and direct care.
  • Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
  • Delivered support to medical staff in completion of patient paperwork.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Managed patient referrals.

Patient Care Coordinator

Heal Doctors
01.2022 - 08.2023
  • Items.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Hospice Aide

Inspire Hospice
10.2019 - 01.2022
  • Ensure patient's are comfortable
  • Handle feeding needs of patient's.
  • Supported needs of 100+ residents under long-term care.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.

Hospice Aide/Admission Coordinator

Seasons Hospice
09.2016 - 06.2019
  • Assisted patient's in obtaining nutritional needs
  • Monitored patient's assessment and care plan
  • Checked insurance eligibility
  • Coordinating patient admits.
  • Supported needs of 100+ residents under long-term care.
  • Documented patient information and care activities in electronic health record.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.

Hospice Aide

Bridgeway Hospice
04.2015 - 09.2016
  • Gave massages to help with pain management
  • Received outstanding award for care provided.
  • Supported needs of 100+ residents under long-term care.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Bachelor Of Science In Health Science -

Clayton State University
Morrow, GA
01.2021

Associate In Allied Health Science -

South University
Virginia Beach, VA
01.2016

Skills

  • Strategic Planning
  • Quality Assurance
  • Performance Improvement
  • Communication
  • Detailed oriented
  • Expert EMR
  • Customer service
  • Risk Management
  • Meeting Preparation

Certification

Certified Nursing Assistant (CNA)-Certified

CPR- Certified

Timeline

Patient Care Coordinator

Tailorcare
10.2023 - Current

Patient Care Coordinator

Heal Doctors
01.2022 - 08.2023

Hospice Aide

Inspire Hospice
10.2019 - 01.2022

Hospice Aide/Admission Coordinator

Seasons Hospice
09.2016 - 06.2019

Hospice Aide

Bridgeway Hospice
04.2015 - 09.2016

Bachelor Of Science In Health Science -

Clayton State University

Associate In Allied Health Science -

South University

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