Kimberly Duran
Katy,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the billing and tire industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Billing Administrator
Southern Tire Mart
2019.09 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Also worked with a service department in making better decisions that affect the overall gross profit.
- Increase the Gross Profit by 40% in the first month.
Customer Service Representative Supervisor
Southern Tire Mart
2014.03 - 2019.09
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Achieved specific team objectives and collection activity.
- Trained team members on new dispatching systems.
- Kept high average of performance evaluations.
- Supervised approximately 20 employees and dispatched tire service calls to over 60 stores
Education
Associate of Science - Medical Laboratory Technology
Pearl River Community College
Hattiesburg, MS12.1995
High School Diploma -
Columbia Academy
Columbia, MS05.1987
Skills
- Creative Problem Solving
- CRM Software
- Verbal and Written Communication
- Calm and Professional Under Pressure
Timeline
Billing Administrator
Southern Tire Mart
2019.09 - Current
Customer Service Representative Supervisor
Southern Tire Mart
2014.03 - 2019.09
Associate of Science - Medical Laboratory Technology
Pearl River Community College
High School Diploma -
Columbia Academy
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