KIMBERLY Durham

Supporting individuals with disabilities, mental health conditions, or youth in care

Monitoring behavior and ensuring safety

Documenting client progress and incidents

Administering or assisting with medications (depending on certification)

Helping clients develop life and social skills

Transporting clients to appointments or activities

• Assisted patients with scheduling appointments and managing inquiries effectively.
• Provided information on services and procedures to enhance patient understanding and satisfaction.
• Maintained accurate patient records using electronic health record systems.
• Collaborated with medical staff to streamline patient flow and improve service delivery.
• Addressed patient concerns promptly, ensuring a positive experience within healthcare settings.
• Educated patients on insurance processes and payment options to facilitate financial clarity.
• Implemented process improvements that enhanced efficiency in front desk operations.

• Managed patient scheduling and appointment coordination efficiently.
• Maintained accurate medical records and documentation for compliance.
• Assisted in communication between healthcare professionals and patients.
• Processed incoming calls, directing inquiries to appropriate departments.
• Utilized electronic health record systems to streamline information access.
• Collaborated with nursing staff to ensure timely patient care support.
• Organized office workflows to enhance operational efficiency and effectiveness.
• Provided administrative support for departmental meetings and events.
• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.