Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Durkin

Athol,MA

Summary

Motivated and enthusiastic, detail-oriented professional with a strong background in emergency response and team facilitation. Known for exceptional communication and critical thinking skills, and using problem-solving skills to contribute innovative ideas to enhance team performance and achieve service goals. With a passion for providing care for individuals, and my readiness to make a positive impact in their lives.

Overview

29
29
years of professional experience

Work History

Volunteer Peer Recovery Center

QUABBIN Recovery Center
Athol, Massachusetts
04.2025 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.

E-911 Dispatcher

Town of Dedham Police and Fire Departments
Dedham, Massachusetts
07.2002 - 08.2022
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Maintained accurate records of dispatched calls and incident reports.
  • Assisted in training new dispatchers on protocols and procedures.

Criminal and Civil Court Clerk

Dedham District Court
Dedham, Massachusetts
04.2001 - 03.2002
  • Responded to inquiries from members of the public regarding court services and procedures.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Trained new staff on court procedures and document handling practices.

Licensed Auto Damage Appraiser

Dedham Auto and Truck Appraisal
Dedham, Massachusetts
04.1996 - 01.2001
  • Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
  • Evaluated vehicle damage through thorough inspections and assessments.
  • Maintained detailed records of all damages, repairs, and associated costs.

Education

Licensed Auto Damage Appraiser - Auto And Residential Appraisals

Northeastern University
Boston, MA
05-1997

Skills

  • Group facilitation
  • Effective communication
  • Critical thinking
  • Attention to detail
  • Time management
  • Decision making
  • Leadership
  • Multitasking
  • Conflict resolution
  • A thorough understanding of emergency protocols, procedures and regulations
  • The ability to remain calm and composed in high-pressure situations

Timeline

Volunteer Peer Recovery Center

QUABBIN Recovery Center
04.2025 - Current

E-911 Dispatcher

Town of Dedham Police and Fire Departments
07.2002 - 08.2022

Criminal and Civil Court Clerk

Dedham District Court
04.2001 - 03.2002

Licensed Auto Damage Appraiser

Dedham Auto and Truck Appraisal
04.1996 - 01.2001

Licensed Auto Damage Appraiser - Auto And Residential Appraisals

Northeastern University

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Kimberly Durkin