Kimberly Duval
North Reading,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
40
40
years of professional experience
Work History
Office Manager
Duval Roofing
02.1998 - 02.2025
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
Various Positions
Addison-Wesley Publishing
06.1985 - 02.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Organized trade shows and exhibitions in target regions, showcasing the company''s products and services to potential partners and clients.
- Handled final proofreading, copy editing and revision functions for deliverables.
Education
High School Diploma -
North Reading High School
North Reading, MA06.1985
Skills
- Database Administration
- Customer Relations
- Account Reconciliation
- Mail Handling
- Workflow Planning
- Credit and Collections
- Banking Operations
- Excellent Multitasking Abilities
- Conflict Management
- Calendar Management
Timeline
Office Manager
Duval Roofing
02.1998 - 02.2025
Various Positions
Addison-Wesley Publishing
06.1985 - 02.1998
High School Diploma -
North Reading High School
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