Kimberly Dzamko
New Milford,CT
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Ensure customer satisfaction in every interaction.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Norbert E Mitchell Co., Inc.
Danbury, CT
05.2015 - 12.2023
- Assist customers by phone, in a high volume call center, in ordering fuel products or scheduling maintenance.
- Connect potential new customers to proper sales representatives.
- Educate existing customers on all fuel pricing options as well as service contact options available.
- Understand and follow all company policies and procedures.
Customer Service Representative
Bank of America
Brookfield, Connecticut
07.1985 - 10.2014
- Assisted customers with account inquiries and transaction requests.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on banking products and services available to them.
- Established new accounts according to the needs of new and existing customers.
- Adhere to strict customer confidentiality policies.
- Have strong knowledge of companies policies and procedures.
Education
Newtown High School
Newtown, CTSkills
- account management
- problem resolution
- product knowledge
- customer education
Timeline
Customer Service Representative
Norbert E Mitchell Co., Inc.
05.2015 - 12.2023
Customer Service Representative
Bank of America
07.1985 - 10.2014
Newtown High School