Kimberly Edmond
Langhorne,PA
Summary
Reliable operations specialist with extensive experience establishing policies promoting the company culture and vision. Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth.
Overview
21
21
years of professional experience
Work History
Chief Operations Manager
Alpha Dental Assoc
01.2018 - Current
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Made decisions with broad and positive impact on security management operations.
- Monitored internal controls to protect client facilities and assets.
- Led organization by developing professional and ethical culture focused on Dental excellence.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Leveraged experience through vital management positions guiding business to success.
- Secured 95% satisfaction rate for all client services offered.
- Raised profits by 98% within 36 months through planning.
Lead Billing Admin
Precision Oral Surgery
03.2013 - 12.2017
- Managed patients billing, assisting customers with insurance processing, calculating insurance/patient portions, and working with patients with affordable payment plans options on extensive dental jobs,
- Answer phones, bill insurance companies, post payments and charges, assist at chairside, sterilize instruments, explain dental procedures.
- Resolved incoming payer correspondence within 1 hours of receipt.
Office Manager
Healthy Teeth Pediatrics
01.2012 - 02.2013
- Verified and confirmed dental insurance.
- Assisted more than 50 patients per day with financing options.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Established team priorities, maintained schedules and monitored performance.
Insurance Coordinator
Dr. Jaffrey
04.2009 - 10.2011
- Verified insurance and communicated coverage to staff and patients
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims
- Filed and tracked insurance claims and communicated claims status to patients
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement
- Prepared insurance claim forms or related documents and reviewed for completeness.
Oral Surgery Assistant
DentFirst
05.2002 - 01.2009
- As a surgical assistant all phases of Oral & Maxillofacial surgery duties included assisting with fracture and broken jaws and all phases of oral surgery. Assisted in four handed dentistry during all restorative procedures, oral surgery, periodontal and endodontic implant surgery.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized.
- Prepared patient X-rays and images for review by dentist.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Education
Associates - Biology
Georgia Perimeter College/Now Georgia Tech
Decatur, GA2008
Certified Dental Assistant -
Gwinnett Tech
Gwinnett,Ga2003
Dental Assisting
ACT Atlanta
Atlanta, GA07.2002
Skills
- ADDITIONAL INFORMATION
- Experienced Team Lead skilled at quick and efficient problem solving with an ability to handle difficult situations
- Analytical and Critical Thinker
- Articulate Communication
- Staff Development
- Adaptable and Flexible
- Leadership and People Development
- Effective Customer Service
- Team Bonding
- Customer Service Standards
- Approachable and Outgoing
- Balanced Work Ethic
- Employee Motivation and Performance
Additional Information
- Authorized to work in the US for any employer
Timeline
Chief Operations Manager
Alpha Dental Assoc
01.2018 - Current
Lead Billing Admin
Precision Oral Surgery
03.2013 - 12.2017
Office Manager
Healthy Teeth Pediatrics
01.2012 - 02.2013
Insurance Coordinator
Dr. Jaffrey
04.2009 - 10.2011
Oral Surgery Assistant
DentFirst
05.2002 - 01.2009
Associates - Biology
Georgia Perimeter College/Now Georgia Tech
Certified Dental Assistant -
Gwinnett Tech
Dental Assisting
ACT Atlanta
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