Kimberly Eike
Cary,NC
Summary
Adaptable restaurant manager known for exceptional multitasking and attention to detail. Expertise in supervising daily operations and training staff to uphold service standards, ready to drive continuous improvement and customer loyalty.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Restaurant Manager
PF Changs Restaurant
Raleigh, NC
04.2024 - Current
- Supervised daily restaurant operations and maintained high-quality service standards.
- Coordinated staff schedules and communicated assignments to boost operational efficiency.
- Resolved customer and staff concerns professionally to promote a positive workplace environment.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained accurate records and completed daily reports for timely information dissemination.
Restaurant Hostess
PF Changs Restaurant
Raleigh, NC
10.2021 - 04.2024
- Managed reservations and seating arrangements for efficient guest flow.
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained cleanliness and organization of the host stand and entrance area.
- Assisted in training new host staff on procedures and customer service standards.
Server
PF Changs Restaurant
Raleigh, NC
10.2021 - 04.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers on restaurant policies and procedures.
- Processed payments accurately using the point-of-sale system.
Takeout
PF Changs Restaurant
Raleigh, NC
10.2021 - 04.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Recommended menu items and answered guest inquiries effectively.
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their ordering experience.
Education
High School Diploma -
Topsail High School
Hampstead, NC06-2020
Skills
- Customer service
- Staff scheduling
- Effective communication
- Adaptable
- Daily reporting
- Attention to detail
- Multitasking and organization
- Computer skills
Certification
- Awarded #1 Location in 2024 by PF Changs Co.
Timeline
Restaurant Manager
PF Changs Restaurant
04.2024 - Current
Restaurant Hostess
PF Changs Restaurant
10.2021 - 04.2024
Server
PF Changs Restaurant
10.2021 - 04.2024
Takeout
PF Changs Restaurant
10.2021 - 04.2024
High School Diploma -
Topsail High School