Kimberly Elam
Brooklyn,NY
Summary
Dynamic Supervisor at SAVRELO with a proven track record in enhancing team productivity and customer satisfaction. Skilled in strategic planning and staff management, I successfully implemented efficient workflows and fostered a motivating environment, resulting in improved communication and timely issue resolution. Passionate about training and mentoring teams to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Supervisor
SAVRELO
09.2022 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Night Manager
FedEx
09.2019 - 09.2023
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
Education
High School Diploma -
Far Rockaway High School
New York, NY06-1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Strategic planning
- Team building
Timeline
Supervisor
SAVRELO
09.2022 - 03.2025
Night Manager
FedEx
09.2019 - 09.2023
High School Diploma -
Far Rockaway High School
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