Kimberly Emmerich
Sprouts
Yukon,OK
32
years of professional experience
Dedicated Front End Cashier with over fifteen years of experience in my member service and sales. Skilled in efficiently handling cash transactions, promoting company services, and addressing customer inquiries in a timely manner. A proactive team player who thrives in a fast-paced environment, excelling at multitasking and meeting. Known for maintaining a positive attitude, providing exceptional customer service, and ensuring a clean and organized work environment.
Work History
Head Cashier
1 Year 1 Month- Greet and welcome customers into store.
- Provide excellent customer service during checkout experience. Scan groceries, take payments of all forms, offer memberships that provide benefits to customer, bag groceries and offer assistance in all ways.
- Manage front end cashiers and courtesy clerks during shift to include giving breaks, over-riding register issues, correcting transaction issues, encouraging team members to perform at their best, stepping on the register to help customer volume. Monitor job responsibilities of all.
- Front face display cases, beverage coolers, end caps and register items.
- Maintain store cleanliness and answer store phone calls. Distribute calls to proper departments.
Front End Cashier
8 Months- Welcome members warmly and assist them with a positive attitude.
- Efficiently load and unload member carts to scan items promptly.
- Recommend membership upgrades and offer the company credit card for added value.
- Handle cash, check, and credit card transactions accurately.
- Assist with bill payments and address member inquiries promptly.
Digital Personal Shopper
2 Months- Fulfill online shopping orders using a digital handheld device.
- Gather customer orders throughout the store and departments.
- Offer alternative options for out-of-stock items.
- Restock items not purchased by customers.
- Aid customers in locating items with digital assistance.
Call Center Agent
8 Months- Addressed high volume calls about membership, order status, and deliveries.
- Resolved delivery issues, cancellations, and product inquiries.
- Maintained productivity goals.
- Handled inquiries regarding unknown charges and online ordering issues.
- Ensured customer satisfaction with efficient problem resolution.
Accounts Receivable Technician
6 Years 1 Month- Posted cash receipts and prepared daily cash deposits.
- Scheduled Armored Knights daily deposit pick-ups.
- Reviewed and reconciled end of day reports for various departments.
- Reconciled bank statements and petty cash drawers.
- Balanced receivables monthly and distributed financial reports to department supervisors and managers.
Cashier/Drawer Counter
4 Years 3 Months- Greeted customers with a smile and quickly checked out their orders. Was promoted to night shift to count front end cash drawers.
- Received and handled credit cards, cash, debit cards, gift cards and EBT as forms of payment.
- Answered questions regarding products and verified sale items.
- Packed groceries efficiently by keeping cold products together and non-grocery items together.
Education
- Accounting Principles I and II
High School
Skills
Customer Service
Cash Handling
Sales Promotion
Teamwork
Multi-tasking
Problem Solving
Attention to Detail
Timeline
Head Cashier
Sprouts
07.2025 - CurrentRead More
Front End Cashier
Sam's Club
09.2024 - 05.2025Read More
Digital Personal Shopper
Walmart
07.2024 - 09.2024Read More
Call Center Agent
Costco.com
02.2023 - 10.2023Read More
Accounts Receivable Technician
City of Lakewood
02.2014 - 03.2020Read More
Cashier/Drawer Counter
Safeway
07.1994 - 10.1998Read More
Columbine High School
High School
Read More
Red Rocks Community College
from Accounting Principles I and II
Read More