Kimberly English
Lithonia,GA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Auto Impact
04.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Optical Assistant
Walmart
06.2012 - 08.2017
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
Education
Bachelor of Science - Reatailing
Johnson & Wales University
Providence, RI09.1992
Associate of Arts - Merchandising And Buying Operations
Nassau Community College
Garden City, NY06.1982
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Certification
Hotel Management Certification
Timeline
Customer Service Manager
Auto Impact
04.2019 - Current
Optical Assistant
Walmart
06.2012 - 08.2017
Bachelor of Science - Reatailing
Johnson & Wales University
Associate of Arts - Merchandising And Buying Operations
Nassau Community College