Kimberly Espinoza
West Chester,OH
Summary
Results-driven Dental Office Manager with 10+ years of experience overseeing daily operations, staff leadership, insurance coordination, and financial performance in high-volume dental practices. Proven ability to improve patient satisfaction, streamline workflows, increase case acceptance, and maintain full HIPAA and regulatory compliance. Strong background supporting general, endodontic, and periodontal departments
Overview
17
17
years of professional experience
Work History
Endodontic Department Manager
Dayton Comprehensive Dentistry
Springboro, OH
08.2023 - Current
- Oversee daily operations for the Endodontic Department within a multi-provider practice
- Coordinate treatment plans and case presentations, contributing to higher treatment acceptance (75-90%)
- Verify insurance benefits, submit claims, and manage appeals to reduce denials and delays
- Supervise clinical and administrative staff, improving workflow efficiency and patient flow
- Maintain strict HIPAA and OSHA compliance
- Serve as liaison between providers, patients, and insurance companies
Office Manager
Family Dentistry Dr. Tejal Soni DDS
Shelby, MI
02.2022 - 07.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dental Specialty Treatment Coordinator/ Management
Canyon Crest Dental
Riverside, CA
02.2019 - 05.2021
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Assisted patients in completing all necessary forms and documents.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Oversaw training and onboarding process for all newly hired employees.
- Supervised and led team of dental hygienists and support staff of 15.
- Laid out potential payment plans for patients.
- Included family members and support system in patient treatment planning.
- Reviewed X-rays to help patients determine best treatments.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Office Manager
Southland Dental Group Inc: Dr. Sourialle,DDS Dr. Miller DMD
San Bernardino, CA
11.2012 - 01.2019
- Entered details such as payments, account information and call logs into the computer system.
- Copied, logged and scanned supporting documentation.
- Generated financial statements utilization and facilitated account closing procedures each month.
- Confirmed patient insurance benefits and checked claim statuses.
- Formulated treatment plans with general dentists and periodontist.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Designed a dental report card that explained patients’ dental health status and treatment plans.
- Completed patient paperwork and scanned into Dentrix system.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Prepared claim forms for dental insurance.
- Greeted over 50 patients per day.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Organized referrals to other dental specialists.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Membership services administrator
East Highlands Ranch Association
Highland, CA
10.2010 - 07.2012
- Worked with the management team to implement the proper division of responsibilities.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Directed calls to appropriate individuals and departments.
- Coordinated between Modification and Compliance Administrator Activities and Recreation Director and all other departments and customers to resolve problems.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for a team of 10 professional directors .
Account Manager
Tri County Dental Supply
San Bernardino, CA
04.2009 - 10.2010
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Developed and maintained long-term relationships with doctors and small business entities.
- Calculated sales commission for sales team of 10+ reps.
- Delivered a high level of service to doctors to both maintain and extend the relationships for future business opportunities.
- Maintained and organized a customer database of over 600 doctors nationwide.
- Contacted dental offices as soon as issues arose to immediately find resolution before the problems escalated.
- Consistently hit and exceeded sales goals by 20%.
Education
Certificate - Dental
Everest College
San Bernardino, CA2012
Skills
- Multi-line telephone systems
- Punctual
- Memorization and recall
- Professional demeanor
- Multitasking strengths
- MS Office proficiency
- Organization skills
- Team Leadership
- Staff Management
- Employee Training
- Regulatory requirements
- Patient care
- Office meetings
- Ability to read x-rays
- Knowledge of dental insurance
- Quality assurance
- Goal Setting
- Organizational skills
- Accounts Payable and Accounts Receivable
- Oral Health Care
Languages
Spanish
Native or Bilingual
Timeline
Endodontic Department Manager
Dayton Comprehensive Dentistry
08.2023 - Current
Office Manager
Family Dentistry Dr. Tejal Soni DDS
02.2022 - 07.2023
Dental Specialty Treatment Coordinator/ Management
Canyon Crest Dental
02.2019 - 05.2021
Office Manager
Southland Dental Group Inc: Dr. Sourialle,DDS Dr. Miller DMD
11.2012 - 01.2019
Membership services administrator
East Highlands Ranch Association
10.2010 - 07.2012
Account Manager
Tri County Dental Supply
04.2009 - 10.2010
Certificate - Dental
Everest College