Kimberly Estrada
GRAND PRAIRIE,TX
Summary
Goal-oriented individual with strong work ethic and affinity for law enforcement work. Completed Criminal Justice degree to enhance skill set and deliver better job performance. Excellent organizational and communication skills enabled productive interactions with community members and departmental colleagues.
Overview
10
10
years of professional experience
Work History
Server
Pappasito's Cantina
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Police Recruit
City of Grand Prairie
01.2023 - 01.2024
- Deterred criminal activity through high-visibility patrols in known problem areas.
- Received ongoing training in various law enforcement topics to stay current with industry best practices and procedures.
- Strengthened relationships with local businesses through regular communication and support.
- Improved response times by efficiently managing calls for service and prioritizing tasks.
Senior Office Assistant
City of Grand Prairie
05.2022 - 12.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed sensitive information with discretion while following strict confidentiality protocols as required within the company's guidelines.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
Customer Service Representative
HiOperator
12.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cadet
Sunnyvale Department of Public Safety
09.2019 - 07.2021
- Answering phone calls and assisting general public to assist with their needs
- Perform clerical duties, tasks and assignments; performs errands
- Working along with stats department in processing of tow entries, registrants, and clerical duties while providing necessary help to other units such as entering and verifying parking citations and registrants in RMS and other programs
- Assisting along side the Fire Prevention Unit processing documents and ensuring correct data entry in TCE
Supervisor
Papaya Clothing
05.2016 - 09.2019
- Working to provide outstanding customer service to guests while maintaining a clean work environment for others
- Tasks include: working at the register; being able to work long hours while standing; working in a fast-paced environment during busier hours; and having a flexible schedule
Sales Associate
Target Corp
11.2015 - 01.2016
- Answering multiple phone calls and assisting guests during busier holiday hours, working both as a cashier and store operator
- Maintained a clean space for both guests and associates
Cashier
Carl’s Jr
01.2015 - 06.2015
- Taking multiple orders while providing friendly service to guests, was able to stand long hours during event days
- Tasks included: ensuring the cleanliness of the restaurant; working as a cashier; and providing quick service to a high number of customers in a short period of time
Education
Bachelor of Science - Criminal Justice Administration
California State University - East Bay
Hayward, CA05.2021
High School Diploma -
Santa Clara High School
06.2015
Skills
- Time Management
- Community Relations
- Public Safety
- Critical Thinking
- Verbal and Written Communication
Timeline
Server
Pappasito's Cantina
08.2024 - Current
Police Recruit
City of Grand Prairie
01.2023 - 01.2024
Senior Office Assistant
City of Grand Prairie
05.2022 - 12.2022
Customer Service Representative
HiOperator
12.2021 - 05.2022
Cadet
Sunnyvale Department of Public Safety
09.2019 - 07.2021
Supervisor
Papaya Clothing
05.2016 - 09.2019
Sales Associate
Target Corp
11.2015 - 01.2016
Cashier
Carl’s Jr
01.2015 - 06.2015
Bachelor of Science - Criminal Justice Administration
California State University - East Bay
High School Diploma -
Santa Clara High School
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