Kimberly Estrada
Waterbury,CT
Summary
Results-driven "Top Gun" sales professional with a career-long history of ranking in the top 10% of producers at every resort. A versatile "chameleon" who excels at building instant rapport and utilizing deep emotional intelligence to connect with diverse clientele through verbal and written communication. Expert in the full sales cycle, from mastering complex objections to closing high-value contracts with minimal oversight.
Highly adaptable and a quick learner, with a passion for delivering happiness through vacation ownership. Proven ability to stay laser-focused in independent, high-pressure environments while consistently exceeding personal and departmental quotas. Bringing a relentless "closer" mentality and two decades of industry wisdom to drive immediate profitability in a virtual sales setting.
Overview
35
35
years of professional experience
Work History
Household Management & Estate Coordinator
Self Employed
Newbury, CT
11.2012 - Current
- Directed all daily operations for a busy household, ensuring organization and efficiency in a fast-paced environment.
- Managed long-term financial planning and budgeting, prioritizing smart spending and resource allocation.
- Coordinated complex daily schedules and transportation logistics for multiple family members.
- Handled interpersonal communication and conflict resolution to maintain a positive and productive home life.
- Multitasked across several roles daily, consistently meeting deadlines and managing shifting priorities.
- Oversaw household procurement and inventory management, ensuring all necessary supplies were sourced and maintained.
- Managed the maintenance and upkeep of a primary residence, coordinating with service providers as needed.
- Developed strong time-management habits to balance educational, recreational, and administrative tasks.
- Maintained detailed records and documentation related to family health, finances, and education.
- Adapted to high-pressure situations with a calm, solution-oriented approach to problem-solving.
- Planned and executed events and gatherings, managing everything from budgeting to guest relations.
- Negotiated with service providers and retailers to secure the best value for household investments.
- Utilized high levels of patience and emotional intelligence to manage diverse personalities and needs.
- Implemented organized systems for filing, scheduling, and household workflow to improve daily productivity.
- Maintained a consistent focus on long-term goals while successfully managing immediate daily responsibilities.
Timeshare Sales Agent
Americano Beach Resort
Daytona Beach, FL
02.2010 - 11.2012
- Developed and maintained relationships with existing customers, as well as cultivated new contacts in order to generate sales leads.
- Negotiated prices and terms of sale with customers.
- Provided excellent customer service by responding promptly to customer inquiries, addressing concerns, and resolving any issues that arose.
- Answered owner questions regarding use of properties and location amenities.
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Attended professional training classes and assessments for continuous improvement.
- Handled price objections and used proper closing techniques to generate sales.
- Supported owner requests with pricing, property descriptions, room locations and portfolio information.
- Contacted owners to monitor purchase satisfaction and discuss upcoming promotions.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Negotiated and closed deals with minimal oversight.
- Attended industry events such as conferences, seminars.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
- Building rapport with customers with excellent listening skills.
Timeshare Sales Agent
Consolidated Resorts
Las Vegas, NV
04.2002 - 11.2009
- Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Negotiated and closed deals with minimal oversight.
- Met and exceeded personal and departmental sales goals utilizing owner generated leads.
- Handled price objections and used proper closing techniques to generate sales.
- Attended professional training classes and assessments for continuous improvement.
- Answered owner questions regarding use of properties and location amenities.
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Participated in regular team meetings to discuss strategies for achieving sales targets.
- Follow up with owners through telephone and email.
- Building rapport and listening to clients needs and concers.
Timeshare Sales Agent
Americano Beach Resort
Daytona Beach, FL
08.1998 - 12.2001
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Negotiated and closed deals with minimal oversight.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Met and exceeded personal and departmental sales goals utilizing owner generated leads.
- Contacted owners to monitor purchase satisfaction and discuss upcoming promotions.
- Handled price objections and used proper closing techniques to generate sales.
- Attended professional training classes and assessments for continuous improvement.
- Answered owner questions regarding use of properties and location amenities.
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Negotiated prices and terms of sale with customers.
- Greeted potential customers and assessed their needs to determine the best timeshare package for them.
- Developed and maintained relationships with existing customers, as well as cultivated new contacts in order to generate sales leads.
Phone Sales Representative
Capital One Timeshare Resales
Daytona Beach, FL
02.1996 - 07.1998
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Developed relationships with customers in order to increase sales opportunities.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Adhered to all company policies, procedures and regulations regarding telephone etiquette.
- Submitted reports detailing call outcomes and results at the end of each shift.
- Participated in team meetings discussing strategies for improving sales performance.
- Attended training sessions as required by management for continuing education purposes.
- Handled inbound telephone calls from interested customers.
- Broke down objections using friendly, persuasive strategies.
- Made appointments with interested customers according to schedule availability.
- Contacted private individuals or businesses by telephone to solicit sales.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous and knowledgeable responses to information requests.
- Achieved established sales targets by generating new customer accounts.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Maintained up-to-date knowledge of all products and services available through the company.
Timeshare Sales Agent
Coconut Palms Beach Resort
New Smyrna Beach, FL
04.1991 - 01.1996
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Liaised with colleagues from other departments within the organization regarding timeshare sales initiatives.
- Ensured compliance with applicable laws governing timeshare sales operations.
- Participated in regular team meetings to discuss strategies for achieving sales targets.
- Generated weekly activity reports on progress towards meeting goals and objectives.
- Maintained accurate records of all transactions related to timeshare sales activities.
- Attended professional training classes and assessments for continuous improvement.
- Handled price objections and used proper closing techniques to generate sales.
- Negotiated and closed deals with minimal oversight.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Nursing
Daytona University
Daytona Beach, FLHigh School Diploma -
Crosby High School
Waterbury, CTSkills
Contract Negotiation & Closing
Direct Sales & Marketing
Persuasive Public Speaking
Objection Handling & Resolution
Interpersonal Communication
Active Listening & Needs Discovery
Rapport Building
Conflict Resolution
Time Management & Organization
Consultative Selling
Guest Profiling & Analysis
Brand Representation
Emotional Intelligence
Refferences
Dana Petta
202-707-6608
danapetta@gmail.com
Katerina Radin
702-755-0750
katerinaradin@yahoo.com
Education and Training
other,other
References
References available upon request.
Timeline
Household Management & Estate Coordinator
Self Employed
11.2012 - Current
Timeshare Sales Agent
Americano Beach Resort
02.2010 - 11.2012
Timeshare Sales Agent
Consolidated Resorts
04.2002 - 11.2009
Timeshare Sales Agent
Americano Beach Resort
08.1998 - 12.2001
Phone Sales Representative
Capital One Timeshare Resales
02.1996 - 07.1998
Timeshare Sales Agent
Coconut Palms Beach Resort
04.1991 - 01.1996
Nursing
Daytona University
High School Diploma -
Crosby High School