Kimberly Ferrari
Costa Mesa,CA
Summary
Engaging and service oriented customer experience professional with background in high volume retail, food service, and front desk operations. Skilled in delivering efficient, detail focused support while maintaining a warm and approachable presence with customers. Comfortable navigating fast paced environments that require accuracy, multitasking, and strong communication. Brings a steady, client centered approach to service, with an emphasis on smooth transactions, organized operations, and positive customer interactions. Remaining reliable and consistent in maintaining quality service even during high pressure, fast moving shifts.
Overview
8
8
years of professional experience
Work History
Front Desk / Cashier / Intake Specialist
Zips DryCleaners
2025.10 - Current
- Welcome customers and manage intake of garments with accurate itemization and system entry
- Provide assistance with order status updates, service questions, and customer concerns
- Process payments and handle POS transactions with accuracy and attention to detail
- Support efficient workflow between front desk operations and production team
- Maintain a clean, organized, and professional customer facing environment
Sales Associate
The UPS Store Inc.
2022.01 - 2024.01
- Maintenaned accurate record of mailbox memberships making phone calls and sending out emails to collect payment
- Assisted customers with shipping and packaging needs, ensuring efficient service delivery.
- Operated shipping software to create labels and track packages accurately.
- Maintained inventory levels by organizing and restocking supplies regularly.
- Educated customers on product offerings shipment timeline
- Managed high volume returns for Amazon and other retailers in accordance with store policy.
- High volume package and Mail sorting
- Regular lifting and moving and packing heavy packages throughout full shift
Server Cashier
Corner Bakery Cafe
2021.11 - 2023.02
- Efficiently managed food and beverage orders, maintaining accuracy and timeliness during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of dishes, enhancing overall service efficiency.
- Assisted in training new servers on menu knowledge and service protocols, fostering team development.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled cash transactions and processed payments accurately, contributing to financial integrity of operations.
- Resolved customer complaints professionally, reinforcing brand loyalty and satisfaction levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Receptionist / Cashier
Cotys Salon & Beauty Supply
2018.06 - 2021.08
- Managed inbound calls, appointment scheduling, and customer inquiries with professionalism
- Processed payments for services and retail purchases using cash and card systems
- Maintained accurate client records, memberships, and transaction history
- Supported retail sales through product guidance and customer assistance
- Ensured cleanliness and readiness of work areas through sanitizing and restocking
- Assisted with operational tasks including laundry and supply management
Education
High School Diploma -
Penn Foster
Remote06.2019
Skills
- Data entry proficiency
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Positive and professional
- POS system operation
- Cash handling expertise
- Customer complaint resolution
- Product restocking
- Employee training
- Mail handling
- Heavy lifting
- Labeling accuracy
- Shipment tracking
- Delivery scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk / Cashier / Intake Specialist
Zips DryCleaners
2025.10 - Current
Sales Associate
The UPS Store Inc.
2022.01 - 2024.01
Server Cashier
Corner Bakery Cafe
2021.11 - 2023.02
Receptionist / Cashier
Cotys Salon & Beauty Supply
2018.06 - 2021.08
High School Diploma -
Penn Foster