Kimberly Floyd
Tyler,TX
Summary
Hard-working, organized, and positive professional with a strong foundation in customer service and patient care. Eager to utilize my skills to make a meaningful impact as part of an amazing team.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
DDS Dentures + Implant Solutions
08.2021 - Current
- Greet patients, input information, scan paperwork, confirm medical history, process payments, and schedule treatment.
- Manage multiple phone lines, text messages, and emails, to assist patients, and other offices.
- Oversee balances, estimates for future appointments, and assist patients in applying for financing.
- Ensure excellent care in fast paced work environment.
- Administer and direct medical clearance requests.
- Maintain transactions, adjustments, collections, and production daily.
- Coordinate with insurance companies for benefit verification, pre-authorizations, claim processing, and following up on unpaid claims.
- Handle lab cases and maintain lobby.
Dental Receptionist
Pine Creek Dental
02.2021 - 08.2021
- Answered calls to offer office information, answer questions, and schedule patients.
- Checked patients in, scanned in new patient paperwork, and verified insurance.
Front Office Coordinator
Longview Family And Emergency Dental Care
09.2020 - 02.2021
- Confirmed appointments, checked patients in, input information, answered multiple phone lines, verified insurance, presented treatment plans, and took payments.
Front Office Coordinator
John Cottingham D.D.S.
10.2004 - 06.2013
- Managed phone calls, scheduling, treatment plans, and greeting patients.
- Sent out statements and handled accounts receivable.
- Presented treatment plans and collected payments.
- Maintained recall lists and appointments for preventative care.
Skills
- Insurance verification and claims
- Patient care and scheduling
- Accounts management
- Eaglesoft and Dentrix software
- Skilled in handling high call volumes
- Effective communication
- Ability to rapidly acquire new skills
- Collaborative team player
Timeline
Patient Care Coordinator
DDS Dentures + Implant Solutions
08.2021 - Current
Dental Receptionist
Pine Creek Dental
02.2021 - 08.2021
Front Office Coordinator
Longview Family And Emergency Dental Care
09.2020 - 02.2021
Front Office Coordinator
John Cottingham D.D.S.
10.2004 - 06.2013
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