Kimberly Forlenza
West Palm Beach
Summary
Experienced leader with a strong background in team guidance, project management, and strategic objective achievement. Demonstrates expertise in process development, standard maintenance, and alignment with organizational goals. Recognized for collaborative approach, passion for visual aesthetics, and unwavering commitment to excellence.
Overview
14
14
years of professional experience
Work History
Store Manager
SMCP
10.2024 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Analyzed and reported on key performance metrics to senior management.
Store Leader
Altar'd State
05.2024 - 10.2024
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Boosted store sales by implementing effective merchandising strategies and attractive product displays.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Store Manager
Cotton On Group
11.2022 - 05.2024
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines; consistently staying under payroll budget by 7-10%.
- Strengthened work flow productivity by hiring, managing and developing top talent; traveled and supported 6 NSOs around the country.
- Utilized a daily tracker of sales and KPI goals against LY to establish store tactics and strategies to achieve operational performance and exceed goals.
Store Manager
Zumiez
06.2021 - 10.2022
- Increased store profits by 30% which resulted in generating $1.3 million at the end of the fiscal year; was awarded Rookie of the Year for being consistent in sales growth as one of the newer managers in district.
- Oversaw inventory management through cycle counts, audits and shrinkage control; maintained a consistent shrink score under company standard of 1.4%.
Manager
CBD Plus USA
11.2019 - 05.2021
- Analyzed key metrics on various social networks including Facebook and Instagram; this resulted in over a 20% customer growth in a quarter.
- Ensured compliance with all applicable laws, regulations, industry standards.
Assistant Store Manager
Ted Baker
03.2018 - 11.2019
- Used strong issue resolution and communication skills that increased my personal clientele book by 15 members throughout employment.
- Reported an in-depth weekly analysis to headquarters in UK on internal/external factors that affected business which included product and sales trends.
Store Manager
Style Encore
06.2015 - 03.2018
- Directed and engaged in special sales/discounts events that produced an average turnaround of 30% in returning customers over the course of two months.
- Mitigated business risks by collaborating with team to build strength in authenticating high value designer items to avoid purchasing counterfeit/dupes and legal issues.
Assistant Manager
Papaya Clothing
06.2011 - 06.2015
- Direct and motivate up to 15 staff members to provide positive customer service, drive sales, and maintain productivity.
- Learned and implemented excellent merchandising skills which allowed me to be recognized as an asset and travel to help in the opening of new stores in area.
Education
High school diploma or GED - General Studies
Wellington High School
Wellington, FLNursing -
Palm Beach State College
Lake Worth, FLSkills
- Team Development and Leadership
- Customer Service Management
- Recruiting and Hiring
- Operational Budgeting
- Retail Inventory Management
- Multitasking and Organization
- Retail merchandise quality standards
- Payroll management
References
References available upon request.
Timeline
Store Manager
SMCP
10.2024 - Current
Store Leader
Altar'd State
05.2024 - 10.2024
Store Manager
Cotton On Group
11.2022 - 05.2024
Store Manager
Zumiez
06.2021 - 10.2022
Manager
CBD Plus USA
11.2019 - 05.2021
Assistant Store Manager
Ted Baker
03.2018 - 11.2019
Store Manager
Style Encore
06.2015 - 03.2018
Assistant Manager
Papaya Clothing
06.2011 - 06.2015
Nursing -
Palm Beach State College
High school diploma or GED - General Studies
Wellington High School
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