Kimberly Frank
Philadelphia,PA
Summary
Enthusiastic, personable, and customer-oriented server with almost three years of experience in the hospitality industry. Adept at providing excellent customer service, managing high-volume dining, and contributing to a positive dining experience. Seeking to leverage skills and experience in a challenging server role at a prestigious establishment.
Overview
7
7
years of professional experience
Work History
Bartender
Marathon Grill
03.2023 - Current
- Skillfully managed dual responsibilities as both bartender and server simultaneously
- Responsible for crafting all alcoholic beverages for tables in assigned section
- Successfully managed the bar area, serving both seated guests and patrons at a 5-seat bar
- Demonstrated an in-depth knowledge of the drink menu
Restaurant Server
Marathon Grill
03.2023 - Current
- Mastered menu offerings to provide personalized recommendations, enhancing guest experiences
- Built customer loyalty through warm greetings and effective relationship management
- Addressed customer concerns promptly, increasing overall satisfaction
- Managed multitasking in a fast-paced setting, overseeing a 30-table dining area.
Restaurant Server, Food Runner, and Busser
The Fairview
02.2021 - 01.2023
- Delivered exceptional service with strong attention to detail
- Adapted quickly to customer needs, maintaining a positive atmosphere under pressure
- Supported team members, fostering a collaborative work environment
Receptionist and Office Assistant
TeleSource One Inc.
06.2017 - 08.2019
- Managed phone communications, ensuring efficient call directing
- Handled accounts receivable tasks, including invoice creation and mailing
- Assisted in maintaining inventory and supporting purchasing processes
Education
Bachelor of Arts in Psychology -
Temple University, College of Liberal Arts
Philadelphia, PA12.2023
Skills
- Customer service expertise
- Strong multitasking
- Adaptability in fast paced environments
- POS system proficiency
- Articulate and strong communication
Timeline
Bartender
Marathon Grill
03.2023 - Current
Restaurant Server
Marathon Grill
03.2023 - Current
Restaurant Server, Food Runner, and Busser
The Fairview
02.2021 - 01.2023
Receptionist and Office Assistant
TeleSource One Inc.
06.2017 - 08.2019
Bachelor of Arts in Psychology -
Temple University, College of Liberal Arts
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