Dynamic HR professional with extensive expertise in talent acquisition, employee relations, and benefits administration. Proven success in enhancing team collaboration and driving results through strategic communication and adept conflict resolution. Proficient in managing multiple priorities with agility and efficiency, consistently aligning with evolving organizational demands. Recognized for reliability and exceptional interpersonal skills that cultivate a positive workplace culture.
Overview
16
16
years of professional experience
Work History
Program Manager
Right at School (Battleground and Vancouver School District)
Battle Ground, WA
08.2025 - Current
Oversee and manage the Right at School staff who implement before and after-school curriculum, including enrichment specialists, vendors, and educators in ensure the delivery of engaging and interactive educational experiences
Develop strong relationships with school administrators, parents, PTA organizations, teachers/school staff, and students
Manages staff compliance with district-specific policies
Program quality while leading the company vision
Diligent work ethic with the highest level of integrity and discipline
Led program initiatives to enhance student engagement and educational outcomes.
Developed and implemented training programs for staff to improve service delivery standards.
Collaborated with school district officials to align program objectives with community needs.
Monitored program effectiveness, utilizing feedback to drive continuous improvement strategies.
Oversaw compliance with state regulations and district policies, ensuring program adherence at all levels.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Trained and guided team members to maintain high productivity and performance metrics.
Developed strategic partnerships with schools and community organizations to enhance program outreach.
Led cross-functional teams to implement effective after-school programs across multiple districts.
Mentored staff in best practices for program delivery and student engagement strategies.
Facilitated training sessions for educators on curriculum development and classroom management techniques.
Coached team members on professional development opportunities, contributing to improved overall performance.
Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
Educator
Right at School (Battleground School District)
Battle Ground, WA
02.2025 - 08.2025
Assisted and or led AM and PM daily program curriculum
Creating lasting memories with students from Kindergarten to Middle school
Act as a mentor and a sounding board to assist students with current positive or negative issues they are dealing with in their lives
Built and fostered relationships with parents, guardians, and school staff to ensure cohesiveness between RAS and the primary and middle school
Worked both Spring break and Summer camps
Follow current Washington state Safety policy and procedures regarding safety and potential hazards
Worked with students who have learning and behavioral complexities
Gap in employment due to taking care of my mother
Developed and implemented engaging lesson plans tailored to diverse student needs.
Facilitated collaborative learning environments fostering student participation and critical thinking.
Coordinated with parents and staff to support student development and address concerns effectively.
Prompted to Program Manager after summer camp was completed
Facilitated student learning through interactive and hands-on activities.
Collaborated with colleagues to enhance educational programs and student outcomes.
Mentored new educators, sharing best practices for classroom management and instruction.
Built relationships and communicated with parents to provide best learning environment for children.
Advocated for students' needs by fostering a positive and inclusive classroom environment.
Established strong relationships with parents through regular communication, fostering a supportive network for student success.
Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Chose materials and developed lesson plans to enhance skills for individual students.
Human Resources Coordinator
Quality Harvest Foods Corp
Portland, OR
08.2023 - 07.2024
Recruiting for various positions in a food manufacturing company
Monitored background checks and drug testing results within ADP
Composed offer letters, ran required background checks, scheduled required UA’s, completed all onboarding tasks, created employee profile in the HRIS system (ADP)
Wrote and edited policies and procedures to the onboarding process
Registering employees for medical benefits, 401K during open enrollment, new hire or life-changing events
Collected, processed PTO requests, and updated employees’ timecards in HRIS
Process relevant payroll adjustments such as bonuses, retro-pay, off-cycle checks, and distribute checks and paystubs to directors
Updated and maintained employee information, including address changes, contact information, and direct deposit
Participate in continual development of HR programs, such as recruiting, retention, compensation, benefits, and Learning and Development
Manages unemployment claims, garnishments, and child support orders
Provided constant communication, feedback, direction, with Directors, Managers, Supervisors, and Leads
Reviewed and provided relevant feedback regarding verbal warnings, writing warnings, and terminations
Investigate and resolve complex employee relations issues while remaining unbiased and partnering with the leadership to foster a positive work environment and notice any trends in employee behavior
Partnered with temp agencies to place temps for short-term and long-term assignments
Technology used: Microsoft Office package, Salesforce, eVerify, multiline phone, SharePoint, ADP, Google translator, DocuSign
Supported recruitment processes by screening resumes and coordinating interview schedules.
Assisted in onboarding new employees, facilitating orientation sessions and training programs.
Maintained employee records, ensuring accuracy and compliance with organizational policies.
Collaborated with management to develop and implement HR initiatives promoting employee engagement.
Conducted exit interviews, gathering feedback to improve retention strategies and workplace culture.
Managed benefits administration, responding to employee inquiries regarding health plans and policies.
Utilized HRIS software for tracking employee data and generating reports for management review.
Maintained human resources information system and kept employee files up to date and accurate.
Maintained accurate records of employee information using up-to-date human resource databases.
Supported managers in addressing employee concerns, fostering positive workplace relationships.
Established solid relationships between departments by providing well-rounded support across various teams.
Monitored background checks, drug testing, and other testing such as a respiratory fit test, updated results within multiple background screen vendors such as Sterling, First Advantage, ADP, Orsus, etc
Managed the onboarding and hiring process for multiple customers and multiple candidates, with a minimum of 30 candidates weekly
Improved office efficiency by effectively managing internal communications and correspondence between co-workers, talents, and recruiters
Improved operations through consistent hard work and dedication to Kelly Services for over 13 years.
Actively listened to talents, recruiters, and co-workers, handled concerns quickly, and escalated major issues to the supervisor or manager if needed.
Adhere to federal and state guidelines, customer, and Kelly Services hiring requirements.
As a proven leader, I peer mentored new hires to the team, assisted co-workers with answers to their questions through email, group chats, and direct IMs
On-pinch hitters’ team (assist with other teams’ requests when they are short-staffed, or someone is out of the office
Volunteered and was recommended to assist on new projects while maintaining current workload without any drops in customer service or hindrance to maintaining SLA’s.
Doubled as a out-of-office escalation point for the SW team for supervisor and manager
Consistently and skillfully get talents through the hiring process on an average of 3 days which is 2 days under the SW team’s average of 5 days.
Start onboarding and background screening requests consistently under the SLA of 2 hours or less.
Maintained between 90% - 100% candidate satisfaction survey for 9 months straight
Maintained between 95% - 100% in monthly work audits
Technology used: Bullhorn, Microsoft Office package, Salesforce, NowHire, eVerify, multiline phone, SharePoint, Kelly’s internal system, ADP, Orsus, First Advantage, Sterling, Microsoft Teams, eScreen, Google translator, PeopleSoft, Oracle, Broadridge
Developed and maintained comprehensive background check processes to ensure compliance with industry standards.
Coordinated communication between clients and candidates, facilitating a seamless hiring experience.
Streamlined data collection methods for background verification, enhancing efficiency and accuracy of reports.
Managed documentation workflow for background checks, ensuring timely processing and adherence to regulations.
Implemented improvements to existing procedures, resulting in reduced turnaround times for candidate screenings.
Managed relationships with third-party vendors, negotiating contracts and monitoring service quality for optimal results.
Trained new team members on proper procedures and best practices for conducting comprehensive background screenings.
Maintained detailed records of all background check activities, providing regular updates to management on progress and results.
Provided ongoing support to hiring teams by promptly addressing questions or concerns regarding candidate background checks.
Continuously improved personal knowledge of industry trends and advancements in technology used for conducting detailed investigations into applicants'' backgrounds.
Education
Bachelor of Science - Human Development and Family Services
Warner Pacific College
12.2008
Skills
Problem-solving
Communication
Multitasker
Works well under pressure and in highly stressful situations
Hard working
Dedication to work
Maintains confidentiality
Recordkeeping
Employee relations
Microsoft office and docusign
New employee orientations
HR policies compliance
Benefits administration
Confidential document control
Onboarding coordination
Benefits and payroll coordination
Superb interpersonal skills
Background checks
Timeline
Program Manager
Right at School (Battleground and Vancouver School District)