Kimberly Frechette
Meridian,ID
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated, self-directed, dependable and trust worthy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of operations
Farmers Insurance – The Frechette Agency
01.2017 - Current
- - Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- - Developed systems and procedures to improve operational quality and team efficiency.
- - Monitored budget and utilized operational resources.
- - Oversee day-to-day production activities in accordance with business objectives.
- - Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- - Mentored and coached team members to foster productive and engaging work environment.
- - Managed purchasing, sales, marketing and customer account operations efficiently.
- - Implemented innovative programs to increase employee loyalty and reduce turnover.
- - Implemented business strategies, increasing revenue, and effectively targeting new markets.
- - Trained and guided team members to maintain high productivity and performance metrics.
- - Achieved team goals through formalized training plans, coaching, and performance management.
- - Monitored and coordinated workflows to optimize resources.
- - Analyzed customer feedback and identified areas for improvement to drive business success.
- - Improved operational efficiency by streamlining processes and implementing innovative solutions.
Agency Business Consultant
Farmers Insurance – Lance Carroll District Office
01.2013 - 01.2017
- - Developed business strategies by conducting comprehensive market research and competitor analysis.
- - Increased Agent satisfaction by implementing tailored solutions for their unique business needs.
- - Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- - Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Implemented process improvements that streamlined service delivery workflows.
- - Developed complete business plans and operational strategies for new and existing business.
- - Evaluated situations and delivered targeted solutions using various tools and resources.
- - Analyzed complex data sets to identify trends, uncovering valuable insights that informed strategic decision making.
- - Facilitated workshops for staff members to improve their understanding of new systems or processes introduced in the organization.
Senior Sales Representative
Verizon Wireless
01.2003 - 01.2013
- - Increased sales revenue by building and maintaining strong relationships with key clients.
- - Developed exceptional interpersonal, speaking, and listening skills from interacting with both customers and upper management.
- - Reached out to prospective leads through cold calling, applying variety of established selling methods.
- - Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- - Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- - Implemented CRM systems to efficiently track client interactions and enhance customer service.
- - Achieved a consistent record of exceeding quotas by effectively managing time, prioritizing tasks, cultivating a vast network of contacts within the industry.
- Led sales strategies to enhance customer engagement and retention.
- Trained and mentored junior sales representatives to drive team performance.
Education
Bachelor of Science - Business Management
University of Phoenix
Boise, ID12-2012
High School Diploma - undefined
Yoncalla High School
Yoncalla, OR06-2000
Skills
- Staff training/development
- KPI tracking
- Critical Thinking
- Operational efficiency
- Strategic planning and execution
- Process improvement
- P&L management
- Performance analysis
- Operations management
Certification
- Idaho Real Estate Sales License – 2024 - Current
- Property & Casualty License -2013-Current
- Life & Disability License - 2013-Current
- Series 6 & 63 Registered Representative – 2013-Current
- Series 26 Variable Products Principal – 2013 - Current
Languages
English
Timeline
Director of operations
Farmers Insurance – The Frechette Agency
01.2017 - Current
Agency Business Consultant
Farmers Insurance – Lance Carroll District Office
01.2013 - 01.2017
Senior Sales Representative
Verizon Wireless
01.2003 - 01.2013
High School Diploma - undefined
Yoncalla High School
Bachelor of Science - Business Management
University of Phoenix