Kimberly Galiendes
San Antonio,USA
Summary
Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Biomedical Equipment Supervisor
U.S. Army
10.2020 - Current
- Oversaw daily operations of the biomed shop, ensuring that all work is completed on time, within budget, and to the highest quality standards.
- Developed and implemented production schedules to meet customer requirements and optimize shop efficiency.
- Provided training and development opportunities for shop staff, fostering a culture of continuous learning and improvement.
- Liaise with other departments to ensure that the shop's objectives align with the overall goals of the company.
Biomedical Equipment Technician
U.S. Army
02.2018 - 10.2020
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Developed presentations and provided on-site demonstrations of latest biomedical devices, technologies and procedures.
- Responded to customer requests for service and repairs within 24 hours.
- Diagnosed cause of problems and completed repairs.
- Maintained safe work environment and adhered to privacy regulations.
- Researched catalogs and parts lists to locate components for repairs.
- Checked facility's structural environment to assess for electrical, mechanical, and other safety hazards.
Customer Service Manager
Walmart
06.2017 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate in General Studies -
University Of Maryland Global Campus
Adelphi, MD05.2025
High School Diploma -
Natalia High School
Natalia, TX06.2017
Skills
- Strategic Planning
- Inventory Control
- Business Development
- Schedule Development
- Performance Management
- Training and Mentoring
- Marketing
- Team Leadership
Personal Information
Title: Biomedical Equipment Technican Supervisor
Certification
- Certified Biomedical Equipment Technician, United States Army- 02/2018
- Computed Tomography Repair Technician, Siemens Healthineers- 02/2022
- Professional Management Course, United States Army- 10/2020
Timeline
Biomedical Equipment Supervisor
U.S. Army
10.2020 - Current
Biomedical Equipment Technician
U.S. Army
02.2018 - 10.2020
Customer Service Manager
Walmart
06.2017 - 01.2018
Associate in General Studies -
University Of Maryland Global Campus
High School Diploma -
Natalia High School
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