Kimberly Garcia
Dover,FL
Summary
Dynamic Information Technology Specialist with the US Army, adept at troubleshooting complex IT issues and enhancing network security. Proven problem-solver with a strong focus on end-user support and professionalism. Successfully managed helpdesk operations, ensuring minimal downtime and efficient service delivery. Committed to excellence and attention to detail in all technical endeavors.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Information Technology Specialist
US Army
Augusta, GA
10.2024 - Current
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Used ticketing systems to manage and process support actions and requests.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Head Hostess
Cracker Barrel
Valrico, FL
06.2023 - 06.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
No Degree - Information Technology
United States Army Cyber Center of Excellence
Augusta, GAHigh School Diploma -
Strawberry Crest Highschool
Dover, FL05.2024
Skills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Compassionate care
- Professionalism and ethics
- Physical endurance
Languages
Spanish
Native or Bilingual
Timeline
Information Technology Specialist
US Army
10.2024 - Current
Head Hostess
Cracker Barrel
06.2023 - 06.2024
No Degree - Information Technology
United States Army Cyber Center of Excellence
High School Diploma -
Strawberry Crest Highschool