Summary
Overview
Work History
Education
Skills
Community Engagement
Languages
Timeline
Generic

Kimberly Garcia

Mapleton

Summary

Dynamic marketing professional with a proven track record at Totonacos Mexican Grill, excelling in digital marketing and customer service. Skilled in crafting engaging social media content and executing successful events, I foster teamwork and drive sales growth through strategic planning and relationship building. Bilingual in Spanish and English, I enhance client interactions and loyalty.

Overview

7
7
years of professional experience

Work History

Marketing Coordinator

Totonacos Mexican Grill
08.2023 - Current
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Facebook and Instagram.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Planned and executed internal and external marketing events.

Front of House Manager

Totonacos Mexican Grill
02.2019 - 08.2025
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.

Customer Loyalty

Vivint Home Security
06.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated with customers that were at the end of their contract period in order to keep them as long term customers.

Education

High School Diploma -

American Leadership Academy
Spanish Fork, UT
05-2018

Associate of Science - Business

Utah Valley University
Orem, UT
07-2025

Bachelor of Science - International Business Management

Utah Valley University
Orem, UT
05-2027

Skills

  • Customer service
  • Bilingual (Spanish and English) fluent in reading and writing
  • Teamwork and collaboration
  • Detail-oriented
  • Scheduling
  • Social media strategy
  • Digital marketing
  • Event planning and logistics
  • Sales support
  • Microsoft teams management
  • Office 365 mastery
  • Spanish Language translation
  • Data entry

Community Engagement

I am currently serving as the Activities Committee Director for The Church of Jesus Christ of Latter Day Saints. I am in charge of coordinating multiple monthly activities for an average of 60-70 people per event. I work with a team of young adults, and form social events along with budgeting each event accordingly. This has been a great way to meet new people, and give back to the community by hosting positive fun events that can create networking and social opportunities. 

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Marketing Coordinator

Totonacos Mexican Grill
08.2023 - Current

Customer Loyalty

Vivint Home Security
06.2023 - 08.2024

Front of House Manager

Totonacos Mexican Grill
02.2019 - 08.2025

High School Diploma -

American Leadership Academy

Associate of Science - Business

Utah Valley University

Bachelor of Science - International Business Management

Utah Valley University

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