KIMBERLY GARNER
Benson,NC
Summary
Talented Intake Specialist offering 20 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
24
24
years of professional experience
Work History
Credentialing Intake Specialists
Blue Cross Blue Shield of NC
07.2008 - Current
- Streamlined intake processes to enhance efficiency and reduce wait times for clients.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Completed intake assessment forms and filed clients' charts.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Offered compassionate and attentive guidance to patients during crisis situations.
Claims Processor
Blue Cross Blue Shield of NC
07.2001 - 07.2008
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Followed up with customers on unresolved issues.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Evaluated accuracy and quality of data entered into agency management system.
- Improved operational efficiency, conducting regular reviews of claims processes and implementing necessary adjustments.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
Education
Diploma - Medical Office Assistance
Miller-Motte Technical College
01.2010
High School Diploma - undefined
Fuquay Varina Senior High School
Fuquay Varina, NC06.1988
Skills
- Process implementation
- Data Entry
- 10-Key
- Microsoft Word
- Excel Spreadsheet
Timeline
Credentialing Intake Specialists
Blue Cross Blue Shield of NC
07.2008 - Current
Claims Processor
Blue Cross Blue Shield of NC
07.2001 - 07.2008
High School Diploma - undefined
Fuquay Varina Senior High School
Diploma - Medical Office Assistance
Miller-Motte Technical College
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