Kimberly Garrett
Hayesville,NC
Summary
Accomplished Sales Supervisor with a proven track record at Corrugated Replacements, Inc., enhancing customer satisfaction and streamlining operations. Expert in sales strategy development and Microsoft Office, with exceptional motivational skills. Achieved a significant reduction in customer complaints by fostering teamwork and implementing effective solutions.
Overview
26
26
years of professional experience
Work History
Sales Supervisor
Corrugated Replacements, Inc.
02.2010 - Current
- Process and follow up on Customer orders daily
- Process new quotes per customer request.
- Interview, hire and oversee employee performance, correct problems when needed.
- Follow-up with customer to insure they received their order correctly and if anything else is needed.
- Work closely with our shop floor supervision to insure orders go out in a timely matter
- Analyze sales monthly
- Analyze cost vs. loss daily to determine if a price increase is nesscary
Reservation Specialist
Tica Cabin Rentals
03.2005 - 01.2010
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Customer Service Manager
Food Lion
07.1998 - 05.2005
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Hire, trained and supervised a group of individuals to insure the customer was taken care of in a timely manner
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Fannin Co. High School
Blue Ridge, GA05-1998
Skills
- Customer service
- Effective selling techniques
- Sales strategy development
- Motivational skills
- Sales training
- Proficient in Microsoft Office, Use Word and Excel on a daily basis
Timeline
Sales Supervisor
Corrugated Replacements, Inc.
02.2010 - Current
Reservation Specialist
Tica Cabin Rentals
03.2005 - 01.2010
Customer Service Manager
Food Lion
07.1998 - 05.2005
High School Diploma -
Fannin Co. High School
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