Kimberly Gee
Wichita,KS
Summary
Customer-focused professional with 2+ years of experience in customer service support. Skilled in resolving customer concerns efficiently while delivering clear communication and excellent service.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Overstock Art
10.2022 - 09.2024
- Resolved complex customer inquiries to ensure satisfaction and retention.
- Analyzed customer feedback to drive service quality initiatives.
- Established relationships with key clients to foster loyalty and trust.
- Managed escalated complaints, providing timely resolutions that aligned with company policies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Security Guard
Kansas Star Casino
11.2024 - 12.2025
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential hazards or suspicious activities.
- Provided excellent customer service while enforcing casino policies and regulations.
- Trained new security team members on protocols and operational procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Skills
Time management
Organization
Problem solving
Comunication
Security
Surveillance and monitoring
Documentation
Timeline
Security Guard
Kansas Star Casino
11.2024 - 12.2025
Customer Service Manager
Overstock Art
10.2022 - 09.2024