Kimberly Geelan
Gillette
Summary
Dynamic office manager skilled in customer service, organizational skills, and workflow optimization. Committed to enhancing team productivity and fostering strong relationships to create a positive work environment.
Overview
6
6
years of professional experience
Work History
Office Manager
WCC RestorationLLC
04.2023 - Current
- Managed daily office operations, ensuring efficiency and organization across all departments.
- Coordinated logistics for team projects, improving communication and workflow between staff members.
- Developed and implemented filing systems to enhance document retrieval processes.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
Head Cashier
The Home Depot
01.2020 - 05.2023
- Supervised daily cash operations to ensure accuracy and compliance with company policies.
- Trained and mentored cashiers, enhancing team efficiency and customer service quality.
- Implemented streamlined cash handling procedures, reducing discrepancies and improving transaction speed.
- Managed inventory reconciliation tasks, ensuring accurate record-keeping of cash flow and stock levels.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Deli Team Lead/Crew Trainer
Pilot Travel Centers
05.2021 - 04.2023
- Supervised daily deli operations, ensuring compliance with food safety standards and quality control measures.
- Trained and mentored team members on proper food handling techniques and customer service excellence.
- Managed inventory levels, conducting regular stock assessments to minimize waste and optimize product availability.
- Developed efficient workflows, streamlining deli processes to enhance speed of service and customer satisfaction.
- Implemented training programs for new staff, improving onboarding experience and team productivity.
- Collaborated with management to create promotional displays, increasing visibility of deli offerings and sales opportunities.
- Resolved customer inquiries and complaints promptly, maintaining high levels of customer satisfaction within the deli area.
- Conducted performance evaluations for team members, providing constructive feedback to support professional growth and development.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Streamlined inventory management for reduced wastage and improved product availability.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Criminal Science
Colorado Technical University
Colorado Springs, CO07-2025
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Inventory control
- Employee supervision
- Human resources
- Conflict management
- Employee training
- Workflow optimization
- Financial tracking
- Expense reporting
- Documentation expertise
Timeline
Office Manager
WCC RestorationLLC
04.2023 - Current
Deli Team Lead/Crew Trainer
Pilot Travel Centers
05.2021 - 04.2023
Head Cashier
The Home Depot
01.2020 - 05.2023
Bachelor of Science - Criminal Science
Colorado Technical University