Kimberly Gilson
Augusta,ME
Summary
Dynamic and results-oriented professional with extensive experience at Homewood Suites by Hilton, excelling in guest relations and reservations management. Proven ability to enhance guest satisfaction through exceptional service and effective problem-solving skills, leading to increased client retention and positive reviews. Adept at training staff to uphold high standards of performance.
Overview
2026
2026
years of professional experience
Work History
Front Desk Supervisor
Homewood Suites by Hilton Colorado Springs Airport
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Collected room deposits, fees, and payments.
Veterinary Receptionist
Companion Animal Care Center
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Front Desk Receptionist
Senator Inn & Spa
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Housekeeping Supervisor
Homewood Suites by Hilton Colorado Springs Airport
10.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Education
Vet Assistant Certification - Veterinary Science
Norwich Community College
Norwich, CT09.2016
Travel And Tourism - Travel And Tourism
Wilma Boyd
East Pittsburgh, PA11.1986
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
Timeline
Housekeeping Supervisor
Homewood Suites by Hilton Colorado Springs Airport
10.2024 - Current
Front Desk Supervisor
Homewood Suites by Hilton Colorado Springs Airport
Veterinary Receptionist
Companion Animal Care Center
Front Desk Receptionist
Senator Inn & Spa
Vet Assistant Certification - Veterinary Science
Norwich Community College
Travel And Tourism - Travel And Tourism
Wilma Boyd