Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kimberly Gonzales

San Antonio,TX

Summary

Dynamic Customer Service Representative with a proven track record at Polish3D, excelling in relationship building and conflict resolution. Leveraging strong active listening skills and expertise in Microsoft Excel, I consistently enhance customer satisfaction and foster loyalty, ensuring each client feels valued and appreciated during their nail care experience.

Work History

Customer Service Representative

Polish3D

Beauty professional in nail care services such as manicures, pedicures, nail enhancements, and nail art. In addition to technical expertise, exceptional customer service skills focuses on building strong client relationships and ensuring each guest feels valued, comfortable, and satisfied with their experience.

Education

High School Diploma - High School Diploma

Thomas Jefferson High School
San Antonio
06.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Microsoft Excel
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Prioritization
  • De-escalation techniques
  • Technical support
  • Quality control
  • Clerical support
  • Filing
  • Dispute resolution
  • Customer education
  • Product sales
  • Product and service solutions
  • Coordination
  • Sales expertise
  • Assertiveness
  • Order fulfillment
  • Recordkeeping strengths
  • Account updating
  • Research
  • Account management
  • Reading comprehension
  • Spreadsheets
  • Service upselling
  • Office equipment proficiency
  • Conflict mediation
  • Document control
  • Quality assurance controls
  • Escalation management
  • Sales closing
  • POS systems expert
  • Product education
  • Business development
  • Training development aptitude
  • Delivery scheduling
  • Receiving support
  • Call triaging
  • Process optimization
  • Record preparation
  • Credit adjustments
  • Travel planning
  • Warranty service

Timeline

Customer Service Representative

Polish3D

High School Diploma - High School Diploma

Thomas Jefferson High School

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Kimberly Gonzales