Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Gonzalez

Fitchburg,MA

Summary

Detailed bilingual Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

1
1
year of professional experience

Work History

Customer Service

Bradley Law Group
Fitchburg, MA
08.2023 - 09.2024
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance
  • Translated personal documentation from Spanish to Enhlish
  • Assisted customers with intakes

Education

Still Enrolled -

Fitchburg High School
Fitchburg, MA
05-2026

Skills

  • Complaint Handling
  • Answering phones in a timely manner
  • De escalating situations
  • Bilingual in English and Spanish

Timeline

Customer Service

Bradley Law Group
08.2023 - 09.2024

Still Enrolled -

Fitchburg High School
Kimberly Gonzalez