Kimberly Gordzelik
Sadler
Summary
Hands on experience assisting in hiring processes, maintaining employee records, and policy administration. Strong organizational and communication skills with a demonstrated ability to support compliance initiatives and provide responsive employee service.
Overview
21
21
years of professional experience
Work History
Sales Representative
Progressive
Sadler, TX
12.2024 - Current
- Identify customer needs and present tailored product solutions, enhancing sales opportunities.
- Created deep understanding of product features to answer questions and overcome objections.
- Provide excellent customer service to ensure trust building and rapport.
- Implemented CRM tools to track and improve my sales progress.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
Customer Service Representative
Alorica
Durant, OK
10.2016 - 05.2018
- Delivered prompt service to prioritize customer needs.
- Provided customers with assistance in the form of deferments, scheduling payments, website technical support, and supplying vehicle loan information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Easily adapted to multiple changes in accounts and products.
- Multi-task by inputting data while on a live call.
- Left this position to provide care for a terminal parent.
Program Coordinator/Human Resources Coordinator
Adept Concepts
Ada, OK
06.2009 - 09.2016
- Duties included oversight of 25 employees, supervisors, and residents.
- Authored and structured the company's employee handbook to ensure clarity, compliance, and consistency.
- Filled out and filed all state required reports each month as required.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Facilitated training sessions on HR policies, improving staff knowledge and adherence to workplace standards.
- Participated in monthly cross-functional meetings with staff and professionals to ensure adherence to state regulatory regulations.
- Left this position due to company closing.
Program Coordinator
DJK Enterprises
Ada, OK
07.2005 - 06.2009
- Duties included oversight of up to 32 employees, supervisors, and health care coordinators.
- Review applications, set up and participate in interviewing potential new employees.
- Provided training for all new employees under my supervision.
- Adhered to all reporting requirements of the state in monthly reports for all individuals under my care.
- Created weekly schedules for up to 32 employees.
- Attended meetings with staff, team members, and other professionals monthly to ensure the upmost care of our residents.
- Left this position for a promoted position.
Education
High School Diploma -
Mandan High School
Mandan, ND05-1987
Skills
- Organization
- Task oriented
- Proficient in typing
- Hippa trained
- Email, Inbound, and Outbound support
- Technical Support
- Human Resources
- Troubleshooting
- Office Management
- Interpersonal communication skills
Timeline
Sales Representative
Progressive
12.2024 - Current
Customer Service Representative
Alorica
10.2016 - 05.2018
Program Coordinator/Human Resources Coordinator
Adept Concepts
06.2009 - 09.2016
Program Coordinator
DJK Enterprises
07.2005 - 06.2009
High School Diploma -
Mandan High School