KIMBERLY GOULD
Brooklyn,NY
Summary
Compassionate Community Health Worker with over 5 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support. Armed with broad-based skills and experience in building long lasting relationships, client satisfaction and achieving organizational goals. Recognized for ensuring high productivity and facilitating organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Health Worker
Public Health Solutions
03.2023 - Current
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Developed and maintained relationships with community partners to build program scope.
- Connect residents to needed resources that aid with better quality life and health outcomes.
- Collaborated with external organizations to coordinate health and social services.
- Targeted specific community groups with wellness and disease management information.
Virtual Community Health Partner
Cityblock Health
10.2020 - 03.2023
- Conducted intake assessments, data entry and member verification.
- Targeted specific community groups with wellness and disease management information.
- Explained required eligibility applications to patients and helped complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Connected members to community resources to assist with the quality of their life.
Outreach Specialist
Cityblock Health
09.2019 - 10.2020
- Provided telephonic, written, digital and face-to-face outreach and engagement services.
- Engaged and foster trust quickly with members, acting as the face of Cityblock and the key point-of-contact to assist members prior to full enrollment.
- Delivered non- judgemental care in a respectful and empathic manner.
- Worked with individuals with mental health and substance use diagnoses.
- Excited about how technology can support daily work and help drive the ongoing evaluation toward new, better, care.
- Maintained positive relationships with members and regularly reached out to offer assistance and services to individuals.
Education
GED -
University of The State of New York, NY
New York, NYSkills
- Data Entry
- Organizational Skills
- Customer/Patient Focused
- Motivational Interviewing
- Tech Savvy
- Agent Assistance
- Medical Emergency Response
- Information Assistance
- Critical Thinking
- Conflict Resolution Techniques
- Special Needs Clients
- Visual Evaluations
Certification
- Certified Community Health Worker
- FIRST AID/CPR (American Heart Association)
- MENTAL HEALTH FIRST AID (New York Department of Health & Mental Hygiene)
- Psychological First Aid
- Narcan Trained
- Blood Pressure Management
Timeline
Community Health Worker
Public Health Solutions
03.2023 - Current
Virtual Community Health Partner
Cityblock Health
10.2020 - 03.2023
Outreach Specialist
Cityblock Health
09.2019 - 10.2020
GED -
University of The State of New York, NY
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