Kimberly Gregory
Shannon,MS
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cadence Bank
Tupelo, MS
01.2024 - 06.2024
- Handling transactions: Cashing checks, opening and closing accounts, processing deposits and withdrawals, and more
- Answering questions: Providing account information and answering questions about banking or financial topics
- Handling complaints: Listening to customer concerns and providing solutions
- Selling products: Suggesting new products and services to customers
- Providing support: Helping customers with online accounts, mobile banking, and new services
- Maintaining standards: Ensuring a positive customer experience and following company guidelines
- Documenting interactions: Creating and maintaining customer records, and documenting call resolutions
- Escalating issues: When necessary, passing on issues to management for resolution .
Paraprofessional Substitute
Kelly Educational Services
Beaumont, TX
04.2020 - 09.2023
- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual needs.
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Strengthened student-teacher relationships through open communication and active listening.
- Promoted inclusivity by adapting materials for students with diverse learning styles and abilities.
Babysitter
Faye’s Playhouse
Verona,Ms
05.2018 - 05.2019
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Zaxby's Cashier
Zaxby's
Tupelo, MS
03.2018 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier/Baker
Sam's Club
Tupelo, MS
03.2016 - 11.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certificate Of Completion - Cosmetology Education
Vista College
Beaumont, TX10.2020
High school - General Studies
South Pontotoc High School
Pontotoc, MS05.2016
Skills
- Fast Food
- Customer Service
- Team Member
- Host/Hostess
- Cashiering
- Cash Handling
- Babysitting
- Early Childhood Education
- Classroom Management
- Teaching
- Food Service
- Data Collection
- Complaint resolution
- Call center experience
- Key stakeholder relationship building
- Account updating
- Call Management
- Information Security
- Paperwork Processing
- Product Knowledge
- Customer Relationship Management (CRM)
- Microsoft Outlook
- Follow-up skills
Certification
Child Development Associate, 12/01/19, Present, I have worked as a babysitter for infants and a teacher for ages 1-2 year old
Timeline
Customer Service Representative
Cadence Bank
01.2024 - 06.2024
Paraprofessional Substitute
Kelly Educational Services
04.2020 - 09.2023
Babysitter
Faye’s Playhouse
05.2018 - 05.2019
Zaxby's Cashier
Zaxby's
03.2018 - 12.2018
Cashier/Baker
Sam's Club
03.2016 - 11.2017
Certificate Of Completion - Cosmetology Education
Vista College
High school - General Studies
South Pontotoc High School
Child Development Associate, 12/01/19, Present, I have worked as a babysitter for infants and a teacher for ages 1-2 year old