KIMBERLY GRIFFIN
Hudson Oaks,TX
Summary
Dynamic professional dedicated to delivering exceptional customer service across diverse industries. Proven track record of consistently surpassing sales targets while fostering strong relationships through effective networking and prospecting strategies. Committed to driving company revenue by leveraging interpersonal skills and a customer-centric approach. Passionate about creating positive experiences that enhance client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Warranty Administrator
Warrcloud Inc
11.2023 - Current
- Processed warranty claims efficiently, ensuring compliance with company policies and industry standards.
- Coordinated communication between customers and service teams to resolve warranty issues promptly.
- Maintained comprehensive records of warranty claims using internal management systems for tracking and reporting purposes.
- Analyzed warranty data to identify trends, contributing to improved product quality and customer satisfaction initiatives.
Mortgage Loan Originator
First Bank Texas
06.2021 - 11.2023
- Demonstrate the highest level of professionalism and customer service towards all customers.
- Strong problem solving skills and an interest in finding solutions for clients with poor credit.
- Communicate effectively with all stakeholders, including the customer, real estate agents, builder and title company.
- Build positive client relationships and resolve all problems throughout the application processes after analyzing potential risks and benefits for each loan option.
- Explained different types of mortgage plans and provided product recommendations for clients to choose from after assessing the type of mortgage most suitable for them.
Warranty Administrator
AWN Inc.
08.2018 - 04.2021
- Manage the implementation of factory warranty policies and procedures for 12 dealerships with a focus on Jaguar and Land Rover of North America.
- Responsible for over $500k in monthly warranty revenue.
- Ensures the accurate allocation of warranty revenue within several financial journal entries.
- Coordinate the resolve warranty related issues with the appropriate auto line manufacturing franchise corporate office.
Education
High School Diploma -
Weatherford High School
05-1999
Skills
- CDK Reynolds
- Loan Processing
- Time management
- Leadership
- Proficient with loan origination systems, including Encompass, and automated underwriting systems
- Sales goals
- Prospecting clients
- Ability to work under pressure
- Optimal Blue
- NMLS licensed in Texas
Timeline
Warranty Administrator
Warrcloud Inc
11.2023 - Current
Mortgage Loan Originator
First Bank Texas
06.2021 - 11.2023
Warranty Administrator
AWN Inc.
08.2018 - 04.2021
High School Diploma -
Weatherford High School