Kimberly Guadalajara
Eagle Pass,TX
Summary
- Driven customer service professional with a proven track record at Academy Sports + Outdoors, enhancing client loyalty through exceptional problem-solving and critical thinking skills. Mastered data entry and client relations, achieving significant improvements in customer satisfaction. Expert in managing high-stress situations, ensuring positive outcomes with a focus on results.
- Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Parra Loan Company
Eagle Pass
07.2023 - 09.2023
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Customer Service Representative
Academy Sports + Outdoors
Eagle Pass
11.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Cc Winn High School
Eagle Pass, TX06.2020
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Client Relations
Languages
English and spanish
Native or Bilingual
Timeline
Customer Service Representative
Parra Loan Company
07.2023 - 09.2023
Customer Service Representative
Academy Sports + Outdoors
11.2020 - 08.2021
Cc Winn High School