Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Hamilton

Littleton,Colorado

Summary

Diligent and personable customer service representative seeking a position in which communication skills combined with problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

Overview

14
14
years of professional experience

Work History

Credit Processor

Angi Denver, CO
03.2015 - 10.2022
  • Answered all consumer questions in a friendly and knowledge manner
  • Worked closely to build rapport with team members and provided mentorship
  • Ensured all practices correspond to industry standards and regulations
  • Ensured hassle-free consumer experience
  • Trained new employees and provided ongoing individual training to maintain staff accountability
  • Met sales goals by training, motivating, mentoring and providing feedback.
  • Researched consumer requests to be able to provide refunds to our service professionals
  • Improved work flows by studying and implementing required procedures.

Hotel Coordinator

Klein and Company
03.2012 - 08.2013
  • Customer Service including, answering phones, data input, scanning and faxing required documents
  • Worked with hotels to negotiate rates, availability, discrepancies and insurance claims
  • Set up Hotel stays for Clients displaced from their home.

Payroll Manager

A-1 Careers
02.2010 - 03.2012
  • Intake and interviewing of new employees including employment verifications and background checks
  • Provided payroll, taxes, benefits and other required information to employees and managers
  • Payroll check distribution, verified hours worked, tracking employee leave benefits and updated payroll records
  • Everify

Payroll Administrator

Superior Technical Resources
04.2006 - 05.2009
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Calculated payroll deductions by accurately using [Software] and processed payroll to meet preset requirements.
  • Processed payroll garnishments such as tax liens and child support.
  • Submitted [Timeframe] reports on payroll activities.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Completed onboarding new hire paperwork
  • Ran background checks
  • Finger printed new hires


Education

Some College (No Degree) - Criminology

Westwood Community College
Denver, CO

Skills

  • Independence
  • Professionalism
  • Organization, problem solving
  • And planning skills
  • Time management
  • Interpersonal skills
  • Written and Verbal
  • Communication
  • Attention to detail
  • Self Starter
  • Team Player
  • Excel, Word, Access, and
  • PowerPoint
  • Proficiency with payroll software

Timeline

Credit Processor

Angi Denver, CO
03.2015 - 10.2022

Hotel Coordinator

Klein and Company
03.2012 - 08.2013

Payroll Manager

A-1 Careers
02.2010 - 03.2012

Payroll Administrator

Superior Technical Resources
04.2006 - 05.2009

Some College (No Degree) - Criminology

Westwood Community College

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Kimberly Hamilton