Kimberly Hampton
Whittier,NC
Summary
Client-focused and organized professional with diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both teammates and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
10
10
years of professional experience
Work History
President of Operations/Owner
Queen Bail Bonds
Sylva, NC
12.2020 - Current
- Actively sought out new business opportunities through market research and networking.
- Oversaw daily operations of the organization, including budgeting, staffing, and resource allocation.
- Managed staff recruitment, training, and development activities.
- Collaborated with executive team members to create a unified vision for the organization's future growth strategy.
- Reviewed operational reports from all departments in order to assess performance against organizational objectives.
- Implemented new technologies or processes that would improve operational efficiency.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
SMB Business Manager
Verizon Wireless Corporation
Waynesville, NC
10.2016 - 12.2020
- Established quality assurance protocols to ensure customer satisfaction.
- Collaborated with executive team members to create a unified vision for the organization's future growth strategy.
- Conducted regular meetings with department heads to review progress on projects and discuss any issues that may arise.
- Implemented new technologies or processes that would improve operational efficiency.
- Provided leadership guidance to managers in order to foster a cohesive working environment.
- Assessed employee performance through feedback sessions in order to recognize achievements or address concerns.
- Traveled to trade shows and client meetings to promote company brand.
- Developed and managed brand identity in new market launches.
Verizon Wireless Assistant Sales Manager
Verizon Wireless
Waynesville , NC
02.2015 - 06.2016
- Reviewed current procedures for efficiency improvements across all sales operations.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Developed and maintained relationships with key clients to ensure repeat business.
- Managed a team of sales representatives by providing guidance, training, and support.
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Provided leadership on special projects as needed to drive business growth objectives.
Verizon Wireless Sales Associate
Verizon Wireless
Waynesville, NC
10.2014 - 02.2015
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
Smoky Mountain High School
Sylva, NCMarketing - Marketing
South Western Community College
Sylva, NCSkills
- Market Planning
- Partnership Development
- Operations Management
- Business Planning
- Financial Leadership
- Human Resources
- Staff Management
- Business Administration
- Profit and Loss Management
Timeline
President of Operations/Owner
Queen Bail Bonds
12.2020 - Current
SMB Business Manager
Verizon Wireless Corporation
10.2016 - 12.2020
Verizon Wireless Assistant Sales Manager
Verizon Wireless
02.2015 - 06.2016
Verizon Wireless Sales Associate
Verizon Wireless
10.2014 - 02.2015
High School Diploma -
Smoky Mountain High School
Marketing - Marketing
South Western Community College
Similar Profiles
Joel PowellJoel Powell
Underwriter/Office Manager at Taylor Bail Bonds and Ensearch Bail BondsUnderwriter/Office Manager at Taylor Bail Bonds and Ensearch Bail Bonds
Francisco GonzalezFrancisco Gonzalez
Bail Consultant at Bail Hotline Bail BondsBail Consultant at Bail Hotline Bail Bonds
Gabriel McGuireGabriel McGuire
Ava Grow Worker at Bail Hotline Bail BondsAva Grow Worker at Bail Hotline Bail Bonds
Luis Rivera RodriguezLuis Rivera Rodriguez
Cleaning Specialist at HSS Hospitality SolutionsCleaning Specialist at HSS Hospitality Solutions
Tehya PriceTehya Price
Sales Photographer- Seasonal at Magic MemoriesSales Photographer- Seasonal at Magic Memories