Kimberly Hardin
Forgan,OK
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Manager bringing 12 years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
12
12
years of professional experience
Work History
Service Manager
Old Chicago Pizza And Tap Room
2022.07 - 2023.01
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Met with customers to discuss service needs and offer available solutions.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Cashier
Ozzie's Convenience Store
2021.10 - 2022.07
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Property Manager/Bail Bondsman
J&L Properties And Bail Bonds
2020.11 - 2021.10
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Processed payments from defendants to secure bonds.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
General Manager
Love's Travel Stops & Country Stores Inc.
2011.07 - 2020.08
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Completed daily paperwork on sales reporting, banking, and payroll reporting.
Education
No Degree - Assoc. of Science
Skills
- Critical Thinking
- Till Counting
- Coaching and Mentorship
- Risk Management
- Employee Relations
- Task Delegation
- Time Management
- Quality Control
- Financial Controls
- Waste Control
- Multitasking and Organization
- Team Scheduling
- Upselling
- P&L Responsibility
- Brand Loyalty
- Customer Service
- Staffing and Sales Reporting
- Equipment Maintenance
- Inventory Management Software
Accomplishments
Received Manager Of The Year Award in 2015 from Love's Travel Stops and Convenience Stores.
Also received Customer Service Star Award for 4 years in a row from Love's as well. This was presented to me for being one of the top stores in company for customer service and high mystery shop scores.
Timeline
Service Manager - Old Chicago Pizza And Tap Room
2022.07 - 2023.01
Cashier - Ozzie's Convenience Store
2021.10 - 2022.07
Property Manager/Bail Bondsman - J&L Properties And Bail Bonds
2020.11 - 2021.10
General Manager - Love's Travel Stops & Country Stores Inc.
2011.07 - 2020.08
Southwestern Missouri State University - No Degree, Assoc. of Science
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