Lauryn Livingstone
Mission Viejo ,CA
Summary
Adept at elevating guest experiences, I honed my skills in white-glove customer service and began exploring the world of event planning at The Montage Hotel, managing private events for up to 70 attendees. My background in fine dining and my analytical approach to problem-solving ensure exceptional service delivery. I excel in fostering client relationships and maintaining meticulous attention to detail, significantly enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Bartender Supervisor
Selmas Chicago Pizzeria & Tap Room
05.2023 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Outside Sales Representative
Group Management Services Inc.
06.2023 - 11.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Server/Bartender Assistant
The Montage Hotel
06.2020 - 08.2022
- Mastered a Forbes approved dining experience for all guests.
- Kept any and all information discreet for celebrity guests as well as high VIP guests within the hotel.
- Daily meetings pre-shift to go over any new information regarding VIP guests and events within the hotel to ensure all members of our team were up to date and informed.
Server
Toca Madera
12.2021 - 04.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Hostess/Event Planner Associate
The Montage Hotel
08.2019 - 03.2020
- Daily reviews of all reservations for hotel guests, non hotel guests, and VIP clients.
- Preplanned private events for buyout clients as well as private dinners for celebrity guests.
- Demonstrated order and attention to detail by assigning a seating chart for all reservations.
- Communication with guests and/or their coordinators to ensure a smooth dining experience.
Operations Coordinator
Great Park Ice
03.2019 - 08.2019
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Coordinated with officials from the Anaheim Ducks hockey team to ensure smooth practices and security.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04-2023
Minor - Business Management
Grand Canyon University
Phoenix, AZ04-2023
Skills
- Managed private dinners and events with 30-70 attendees
- Act as a liaison between the staff, guests, and back of house
- Experience in fine dining and event planning on smaller to medium scales
- Notable attention to detail, problem solving, and analytical reasoning during high volume occupancy
- Experience in branding and content creation via social media
Timeline
Outside Sales Representative
Group Management Services Inc.
06.2023 - 11.2023
Bartender Supervisor
Selmas Chicago Pizzeria & Tap Room
05.2023 - Current
Server
Toca Madera
12.2021 - 04.2022
Server/Bartender Assistant
The Montage Hotel
06.2020 - 08.2022
Hostess/Event Planner Associate
The Montage Hotel
08.2019 - 03.2020
Operations Coordinator
Great Park Ice
03.2019 - 08.2019
Bachelor of Science - Psychology
Grand Canyon University
Minor - Business Management
Grand Canyon University
Similar Profiles
Kimberly HardinKimberly Hardin
Service Manager at Old Chicago Pizza And Tap RoomService Manager at Old Chicago Pizza And Tap Room
Sean SeibertSean Seibert
Restaurant Bar Manager at Yucca Tap RoomRestaurant Bar Manager at Yucca Tap Room
Heidi GarciaHeidi Garcia
Kitchen Staff Lead at Diamond Tap RoomKitchen Staff Lead at Diamond Tap Room