Kimberly Harrell
Livermore
Summary
Dynamic consultant with comprehensive expertise at Kaiser Permanente, focusing on strategic planning and project management.
Overview
19
19
years of professional experience
Work History
Consultant IV – National Medicaid
KAISER PERMANENTE
Pleasanton
01.2024 - Current
- Managed over 100 new and revised regulatory intakes monthly, ensuring alignment with national initiatives and maintaining an active backlog of time-sensitive requests.
- As the liaison between business and Medicaid teams, I created and implemented a standardized intake system and SLA, enabling consistency, visibility, tracking, and reporting to manage requests for three separate teams.
- Established a regular cadence to address backlog and aged intakes.
- I continuously identify opportunities to improve business processes by observing current processes and systems, gathering feedback, analyzing data, and implementing enhancements.
- Created dashboards and reports to track productivity providing visibility to stakeholders for weekly distribution.
- Engage requesters to obtain related information and documentation to support decision-making, project manage intakes throughout the lifecycle, facilitate removing blockers that jeopardize timelines, and escalate issues when necessary to meet crucial deadlines.
IT Consultant II – KP Digital
KAISER PERMANENTE
Pleasanton
01.2015 - 01.2024
- Collaborated with KP Digital and regional stakeholders to operationalize Kp.org web and mobile deployments.
- Resolved complex systems and process issues addressing business partner concerns.
- Provided visibility into Consumer Digital Strategy roadmap for regional business partners and stakeholders.
- Led Kp.org initiatives, optimizing processes, analyzing data, and executing project plans.
- Served as Operational Readiness liaison for go-to-market planning for B2B customer channel partners.
- Drove operational readiness for Message Center landing page through change management strategy development.
- Identified business impacts, documented functional requirements, and ensured test environment readiness across eight regions.
- Successfully deployed over 44 complex features and enhancements amid Covid-19 solutions as part of Biden Administration mandate.
Lead Business Consultant Analyst
KAISER PERMANENTE
Oakland
01.2014 - 01.2015
- Developed and evaluated RFI and RFP in support of establishing an enterprise-wide Provider Data Management System which informed whether we 'buy' vs build an 'in-house' solution.
- Facilitated construction of network and operations workflow diagrams by collaborating with IT and regional subject matter experts and stakeholders to understand data origin and identify all downstream dependencies that exist across the organization.
- Led the development of our group online hub/portal to be the source of community information, document retention, announcements, and a platform to collaborate in real-time.
Project Manager
KAISER PERMANENTE
Pleasanton
01.2012 - 01.2014
- Planned, developed, and oversaw deployment of security equipment to detect unauthorized wireless devices in KP facilities.
- Managed the deployment of servers and software across four data centers to monitor, report, and prevent network breaches, ensuring alignment with enterprise-wide network security goals.
Learning Project Lead
KAISER PERMANENTE
Oakland
01.2007 - 01.2012
- Led all operational aspects of the $2M dollar annual Leadership Development Residential Training Programs.
- Training programs included Executive Leadership Program (Harvard Business School), Strategic Leadership Skills and Core Leadership Program.
- Organized logistics, provided supplier management support (i.e., sourcing suppliers to print training material, negotiated contracts, reviewed, reconciled related expenses, and ensured compliance adherence).
- Provided input to the agenda and responsible for reconciling all related program expenses and charges.
Education
B.S. - Business Mgmt., Healthcare Administration
Purdue University Global
Ft. Lauderdale, FL01.2012
A.A. - Business Administration
Chabot College
Hayward, CA01.1995
Skills
- Strategic planning and execution
- Project management
- Change management
- Process optimization
- Client engagement
- Risk assessment
- Training and development
- Mentorship
- Onboarding processes
- Issue resolution
- Problem solving
- Demand management
- Microsoft Office suite
- Smartsheet proficiency
- JIRA experince
- Lucidchart utilization
Professional Highlights
- Developed a comprehensive Common Intake system, Intake Form and processes to support demand management, including discovery, requirements documentation, and gap analysis.
- Designed a comprehensive intake solution, secured stakeholder buy-in, and socialization.
- Implemented a change management strategy to prepare stakeholders, business partners and suppliers for the new intake management process and intake form.
- Mapped out current vs. future state workflow processes using Microsoft Lucidchart and Lucidspark.
- Implemented an end-to-end process for managing new intakes and established a governance model for decision-making and managing our intake backlog and aged intakes.
- Led the go-to-market strategy and planning for the Non-Member Covid-19 Vaccine initiative by collaborating with regional and national operations teams to implement a solution for providing vaccination appointments to non-KP members.
- Optimized processes to streamline the delivery of 80+ Epic (KP Health Connect) and multiple KP Digital features, contributing to Kaiser Permanente's member app, which won the Webby's People's Choice Award in 2022.
- Led cross-functional business teams to ensure operations teams were prepared for various web and flagship mobile app releases.
Timeline
Consultant IV – National Medicaid
KAISER PERMANENTE
01.2024 - Current
IT Consultant II – KP Digital
KAISER PERMANENTE
01.2015 - 01.2024
Lead Business Consultant Analyst
KAISER PERMANENTE
01.2014 - 01.2015
Project Manager
KAISER PERMANENTE
01.2012 - 01.2014
Learning Project Lead
KAISER PERMANENTE
01.2007 - 01.2012
B.S. - Business Mgmt., Healthcare Administration
Purdue University Global
A.A. - Business Administration
Chabot College