Kimberly Harris
Brandon,MS
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Dedicated Billing and Collections
KLLM Transportation Services
Richland, MS
04.2014 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Proficient in excel with success in maintaining and organizing data across multiple spreadsheets. Skilled in VLOOKUP formula development . Demonstrates critical and strategic thinking skills to resolve discrepancies and meet quality control benchmarks.
Insurance Follow-Up Representative
Jackson Healthcare For Women
Flowood, MS
03.2009 - 04.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Cosmetology
Jones County Junior College
Ellisville, MSSkills
- Payment Scheduling
- Records Management
- Collection Processes
- Microsoft Office
- Credit and Collections
- Medical Billing and Collections
- Tracking Spreadsheets
- Collections
Timeline
Dedicated Billing and Collections
KLLM Transportation Services
04.2014 - Current
Insurance Follow-Up Representative
Jackson Healthcare For Women
03.2009 - 04.2014
Cosmetology
Jones County Junior College