Kimberly Harris
Brandon,MS
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Dedicated Billing and Collections
KLLM Transportation Services
04.2014 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Proficient in excel with success in maintaining and organizing data across multiple spreadsheets. Skilled in VLOOKUP formula development . Demonstrates critical and strategic thinking skills to resolve discrepancies and meet quality control benchmarks.
Insurance Follow-Up Representative
Jackson Healthcare For Women
03.2009 - 04.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Cosmetology
Jones County Junior College
Ellisville, MSSkills
- Payment Scheduling
- Records Management
- Collection Processes
- Microsoft Office
- Credit and Collections
- Medical Billing and Collections
- Tracking Spreadsheets
- Collections
Timeline
Dedicated Billing and Collections
KLLM Transportation Services
04.2014 - Current
Insurance Follow-Up Representative
Jackson Healthcare For Women
03.2009 - 04.2014
Cosmetology
Jones County Junior College
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