Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Hatton

Belmont,NC

Summary

A highly motivated individual with experience in performing administrative duties. Extensive experience in registration and admission in the emergency department. I'm proficient in Cerner Millennium and Epic with experience for Admitting and Emergency Department. I am seeking employment in a growing medical facility where my expertise would be beneficial in the future endeavors of the company, and I would be a direct influence on the future success of the organization.

Overview

23
23
years of professional experience

Work History

Access Specialist

Frye Regional Medical Center
03.2023 - 11.2023
  • Enhanced data accuracy in patient records through meticulous documentation of access-related information.
  • Check patients into the Emergency Department
  • Use Cerner to register patients
  • Verify insurance and all personal information is correct
  • Reach monthly goal on co-payment collections
  • Prioritize and arrive EMS in a timely manner
  • Provide guest and patients with a exceptional service
  • Completed out-patients labs
  • Prepare estimates for upcoming appointments
  • Complete MSPQ for Medicare patients

Front Desk Receptionist

Quality Inn
11.2022 - 03.2023
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
    • Used internal software to process reservations, check-ins and check-outs.
    • Collected room deposits, fees and payments.
    • Transcribed phone messages and relayed to appropriate personnel.
    • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
    • Managed over 50 customer calls per day.
    • Increased sales by 10%.

Home Care

Personal Leave
08.2022 - 11.2022
  • Homecare provider for 4 grandkids at that time.

Access Specialist

CaroMont Regional Medical Center
01.2015 - 08.2022
    • Checked patients in.
    • Verify Insurance with Epic passport.
    • Collect Co-payment.
    • Ensure that patient demographics are correct.
    • Ensure that insurance is filed correctly for billing department.
    • Answered phone calls and scheduled appointments.
    • File workman's comp and liability claims when needed.
    • Work on work queue as needed.
    • Complete MSPQ for Medicare patients.
    • Make sure that registrations are complete and accurate.
    • Direct admits from other facilities.
    • Admit patients for surgeries.
    • Reach monthly goal on co-payment collections

Home Care Provider

Work From Home
03.2009 - 11.2014
  • Home care provider for elderly Grandmother and Father upon there passing

Patient Accounts Services

Palms West Hospital
03.2001 - 03.2009
  • Professionally and courteously verified appointment times with patients.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Maintained strict patient and physician confidentiality.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Precisely evaluated and verified benefits and eligibility.

Education

High School Diploma -

Pahokee High
Pahokee, FL
06.1985

CNA,PCA & HHA Certification - Home Health Aide

Certified Nursing Assistant And Home Health Aide
West Palm Beach, FL
1991

Skills

    • ICD/CPT Coding
    • Referrals
    • Appointments
      • Electronic Health records
      • Epic Super User
      • Insurance verification

Timeline

Access Specialist

Frye Regional Medical Center
03.2023 - 11.2023

Front Desk Receptionist

Quality Inn
11.2022 - 03.2023

Home Care

Personal Leave
08.2022 - 11.2022

Access Specialist

CaroMont Regional Medical Center
01.2015 - 08.2022

Home Care Provider

Work From Home
03.2009 - 11.2014

Patient Accounts Services

Palms West Hospital
03.2001 - 03.2009

High School Diploma -

Pahokee High

CNA,PCA & HHA Certification - Home Health Aide

Certified Nursing Assistant And Home Health Aide

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Kimberly Hatton