Kimberly Haun
Seattle,WA
Summary
Proven Bar Manager with a track record of enhancing customer satisfaction and loyalty at Bleachers Sport Bar, adept in liquor, beer, and wine knowledge and exceptional customer service. Skillfully negotiated with suppliers and led a team to a significant improvement in the onboarding process, showcasing strong multitasking and leadership abilities.
Overview
13
13
years of professional experience
Work History
Bartender
The Lamplighter Public House
820 NW 85th St
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bar Manager
Bleachers Sport Bar
8560 Greenwood Ave N
09.2011 - 03.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WA07.2000
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable, Pulltab experience,
Timeline
Bartender
The Lamplighter Public House
01.2021 - Current
Bar Manager
Bleachers Sport Bar
09.2011 - 03.2024
High School Diploma -
Meadowdale High School