Kimberly Hedrick

• One on One companionship
• Non-Medical Hands on Care; including dressing, bathing, grooming, personal care and assistance with transfers
• Housekeeping and Laundry
• Pet Care
• Transportation to Doctor's appointments and other errands
• Medication Reminders

Managed return orders, located existing orders and placed new orders on their behalf

• Assisted passengers with check in, seat availability, and flight status
• Initiated and managed the boarding and deplaning processes, including operating the jet way
• Worked The Need Help Center in addition to working at the gate to address questions, concerns and rebooking of passengers

Conducted customer surveys, sought donations, read scripts and also processed payments for accepting donations

• One on One companionship
• Non-Medical Hands on Care; including dressing, bathing, grooming, personal care and assistance with transfers
• Housekeeping and Laundry
• Pet Care
• Transportation to Doctor's appointments and other errands
• Medication Reminders

Managed customer accounts by assisting with login/logout issues, ensuring customer satisfaction before call ends, replacing damaged groceries, helping the customers place orders, and addressing any problems they my encounter.

• Meet regularly with parents to discuss children's activities and development
• Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
• Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility
• Transports children to schools, social outings, and medical appointments

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service
• Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance
• Resolve customer complaints regarding worker performance or services rendered
• Worked in management setting where performed tasks such as bank deposits, counting money, verifying identification, or answering phones
• Explain products or services and prices while answering questions from customers

• Provide accurate and appropriate information to customers inquiries
• Wore headset plugged in to live continuous inbound calls
• Was aware of customers reactions and understood their needs
• Conveyed information effectively to customers
• Utilized appropriate search parameters, maintained and adherence level of 98% and a call handling time of 37-40 seconds While answering 200+ calls per day