Kimberly Hendricks
Las Vegas,NV
Summary
Service Supervisor with extensive experience at Wynn Las Vegas, specializing in team leadership and performance enhancement. Proven track record in process optimization and conflict resolution, leading to improved operational efficiency and guest satisfaction. Skilled in employee recruitment, training, and engagement, fostering a positive work environment. Strong organizational and communication abilities, dedicated to maintaining high-quality service standards in dynamic settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Supervisor
Wynn Las Vegas
10.2008 - Current
- Answering phones
- Ensuring job functions are met
- Coaching when necessary for improvement
- Communicating with different departments to ensure guests receive the best possible service.
- Supervised daily operations and staff in high-volume service environments.
PBX Operator and Supervisor
Bally’s Hotel and Casino
07.1999 - 10.2008
- Answering phones
- Responsible for approximately 35 operators
- Ensuring job functions are met
- Coaching when necessary
- Filing
- Communicating with different departments to ensure guests receive the best possible service.
- Responded promptly to guest requests and inquiries regarding housekeeping services.
Education
Bachelor's degree - Criminal Justice Administration
University of Phoenix
Tempe, AZ06-2012
High School Diploma -
Carl Hayden High School
Phoenix, AZ06-1991
Skills
- Team leadership
- Performance coaching
- Customer service
- Process optimization
- Conflict resolution
- Operations management
- Quality assurance
- Workflow coordination
- Problem solving
- Employee engagement
- Call center procedures
Certification
- PC Pro Technician
- All Star of the Quarter
References
Available upon Request
Timeline
Service Supervisor
Wynn Las Vegas
10.2008 - Current
PBX Operator and Supervisor
Bally’s Hotel and Casino
07.1999 - 10.2008
Bachelor's degree - Criminal Justice Administration
University of Phoenix
High School Diploma -
Carl Hayden High School