Summary
Overview
Work History
Education
Skills
Courses
Languages
Timeline
Generic

Kimberly Hernandez

Chicago,IL

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills, responsibility, and time management.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Chicago, Illinois
01.2022 - Current
  • Crafted specialty beverages according to customer preferences and seasonal offerings.
  • Trained new baristas on beverage preparation and customer service protocols.
  • Executed cash handling procedures accurately during high-volume shifts.
  • Collaborated with team members to maintain efficient workflow during peak hours.
  • Resolved customer complaints and feedback with professionalism and empathy.
  • Engaged with customers to foster a welcoming and friendly atmosphere.
  • Supported sales initiatives through upselling and cross-selling techniques.
  • Participated in team meetings to discuss improvements and share best practices.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.

Education

Some College (No Degree) - Business Economics

City Colleges of Chicago
Chicago, IL

Skills

  • Customer service
  • Cash handling
  • Sales support
  • Training new employees
  • Speedy and efficient
  • Friendly and outgoing
  • Effective communication
  • Time management
  • Teamwork and collaboration
  • Computer skills
  • Sales techniques

Courses

  • Real Estate License Coursework Completed

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Barista

Starbucks
01.2022 - Current

Some College (No Degree) - Business Economics

City Colleges of Chicago
Kimberly Hernandez